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TruGreen · 3 days ago

Inbound Customer Service Retention Representative

Round Rock, TX

Full-time

Onsite

Entry Level

$28K/yr - $51K/yr

1+ years exp

TruGreen is committed to providing personalized attention for our associates. The Inbound Customer Service Retention Representative is responsible for resolving customer concerns and retaining their business through effective communication and problem-solving techniques.

Customer ServiceLandscapingService Industry

Responsibilities

Receives calls from canceling customers and is responsible for resolving concerns and retain the customer’s business. Provides immediate follow-up on customer complaints/concerns setting proper expectations and next steps for the customer

Escalates customer issues requiring extensive problem solving to ensure both a close loop customer experience and learning opportunities for TruGreen

Applies 5 Pillar Quality standards in accordance to Truly Green QA Model

Uses save training and specialized offers to retain customers

Notifies customer and designated personnel of findings, adjustments, and recommendations such as refund of money, credit of customer’s account, or adjustment of customer’s bill

Updates and maintain customer database with accurate customer information and timely data entry

Positively represents the TruGreen brand in all written and oral communications and correspondence

Qualification

Customer serviceSales experienceConflict resolutionMicrosoft OfficeWritten communicationVerbal communicationTime managementAttention to detailProblem solvingOrganizational skills

Required

High school diploma or general education degree (GED); or up to one-year related experience and/or training, or an equivalent combination of education and experience

At least 1 Year Sales or 2 Years Customer Care experience

Ability to build customer relationships and provide customer service

Knowledge and ability to cope with and resolve escalated customer service issues

Conflict resolution skills

Knowledge of company products and services

Attention to detail and accuracy

Written and verbal communication skills

Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Mathematical skill to calculate figures and amounts such as discounts, commissions, proportions, percentages, area and volume

Time management skills, including punctuality for on-time attendance

Ability to prioritize, organize, and perform multiple tasks

Ability to speak, read and write fluently in English