JPMorganChase · 2 weeks ago
Experience Design Vice President - Card Services
New York, NY
Full-time
Onsite
Mid, Senior Level
$142K/yr - $205K/yr
5+ years expJPMorganChase is a leading financial services firm, and they are seeking an Experience Design Vice President in Branded Card to shape the user experience across their products and services. This role involves leading design initiatives, collaborating with cross-functional teams, and mentoring junior designers to enhance customer experience through inclusive and accessible design practices.
Asset ManagementBankingFinancial Services
Responsibilities
Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain
Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Create scalable design approaches that enable repeatable processes and design approaches that improve product speed to market
Leverage LLM tools to create efficiencies that free designers to focus on the most strategic, impactful work
Elevate the design craft of the team by modeling good practices and fostering a culture of learning and respectful critique
Qualification
Required
5+ years of experience or equivalent expertise in user experience design or similar roles
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
Proven ability to use metrics and data to measure, test and improve products over time
Strong documentation and storytelling skills, proven ability to align broad cohorts of stakeholders around a design vision and create a shared roadmap
Proven ability to deliver product design at scale, including working across teams to gain agreements and resolve blockers
Preferred
Design leadership or managerial experience
Experience in financial services
Product design experience
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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