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MBTA · 1 month ago

Sr. Product Manager (Screens) - TID (Contractor Position)

Boston, MA

Full-time, Contract

Onsite

Senior Level

5+ years exp

MBTA is focused on providing safe, reliable, and accessible transportation. The Senior Technical Product Manager in the Technology Innovation Department will play a critical role in product management, collaborating with various teams to ensure technical product excellence in civic technology.

AutomotiveLogisticsPublic TransportationTransportationTravel

Growth Opportunities

No H1B

Responsibilities

Build and execute on a complex product roadmap or roadmaps for multiple products. Develop, document, and clarify the problems the product solves for in a roadmap. Ensure work aligns with MBTA and TID priorities. Maintain a prioritized product backlog

Leverage quantitative data and user research to prioritize work. This includes prioritizing work from sprint to sprint and maintaining a backlog of tasks in collaboration with research, design, tech and program teams. Effectively communicate priorities and acceptance criteria across levels and job functions

Develop a deep understanding of stakeholder priorities and the applications included in the portfolio. Become familiar with the needs of users and stakeholders, technical architecture and features of the web application, and how to communicate about those things with the product team and with MBTA leadership

Prioritize the needs of users throughout the delivery process, in partnership with the program and product development teams

Ensures alignment among product team members

Participates in interview and evaluation of team member candidates

Present product team’s work at department-wide presentations and rituals

May represent the department at external events

Be a committed, vocal, collaborative member of TID and push for TID to do better in any/all dimensions of its work

As a member of TID, this role is responsible for leading, practicing and upholding TID’s working agreements, which are essential to the department’s success

Other duties as assigned

Qualification

Product managementAgile best practicesStakeholder managementQuantitative data analysisTechnical architecture knowledgeCross-functional collaborationAnalytical thinkingCommunicationProblem solvingAttention to detail

Required

Bachelor degree

Five (5) years experience in product management

Demonstrated proficiency in product management best practices

Experience managing products that involve a combination of software, design, stakeholder, and/or vendor management

Experience achieving buy-in from internal and external stakeholders

Experience with agile best practices and modern task management and communication tools (such as Asana, Notion, Slack)

Experience working collaboratively on a cross-functional team, including Engineers, UX Designers and/or Researchers

Demonstrated ability to translate business requirements into technology needs

Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English

Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program

Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role

Ability to provide internal and external customers with courteous and professional experiences

Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required)

Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers

Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies

Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)

Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings

Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Preferred

Experience or interest in public sector, transportation agency, and/or civic technology team

Knowledge of transit data standards (such as GTFS, GTFS-RT, TODS, TIDES)

Excellent oral and written communication skills, and the ability to translate both for technical and non-technical audiences

Strong analytical thinking and problem solving abilities

Strong collaborative mindset

Ability to define a hypothesis and approach both quantitative and qualitative data to find your own answers

Attention to detail

Benefits

Accrued paid sick leave

A monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost

Company

MBTA

Glassdoor3.8

The Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area.

Founded in 1964

Boston, Massachusetts, USA

5001-10000 employees