Loyola University Maryland · 2 months ago
Assistant Director of Graduate Financial Aid
United States
Full-time
Remote
Senior Level
$59K/yr - $74K/yr
5+ years expLoyola University Maryland is a prestigious institution committed to the education of the whole person. The Assistant Director of Graduate Financial Aid plays a key role in managing financial aid processes, ensuring compliance with regulations, and supporting graduate students through counseling and outreach efforts.
Higher Education
Responsibilities
Provide information and counsel to prospective and current graduate students
Determine eligibility for and award financial aid in accordance with federal, state, and institutional policies
Ensure compliance with all federal, state, and institutional legislation, regulations, and policies
Manage programs and special projects as assigned by department leadership
Assist with communication, technology and reporting
Serves as back-up to the Director of Graduate Financial Aid
Manage all aspects of a graduate student caseload including file review and application processing, verification, and awarding in accordance with federal, state, and institutional guidelines
Counsel prospective and enrolled graduate students and community members on all aspects of financial aid including eligibility, application procedures, charges, loan processing, return of funds, satisfactory academic progress, and information resources
Ensure an outstanding customer experience
Respond to prospective and enrolled graduate student inquiries and concerns promptly and professionally
Facilitate graduate student aid issue resolution (e.g. student loan rejects at COD, ATB, loan default, and citizenship)
Manage Title IV awarding, including Federal Direct Loans and TEACH Grant, in accordance with federal regulations and institutional policy
Ensure compliance with Title IV regulations, including maintenance of accurate records for audits and program reviews
Manage Common Origination & Disbursement and National Student Loan Data System for program reporting
Conduct periodic internal review of system records to ensure program integrity
Assist with reconciling Title IV programs
Provide outreach and resources to students related to financial literacy and federal aid programs
Provide direct support to Director of Graduate Financial Aid
Responsibilities include assisting with report creation, communication management, troubleshooting, and offering technical assistance to the Director as needed
Develop and implement communication strategies for the Graduate Financial Aid unit
Serve as a liaison to key university offices to support integrated service delivery
Perform data analysis including the ability to create charts, graphs, spreadsheets, and reports and make recommendations for improvement
Assist in the management of technology and resources to streamline and improve processes, reporting, and service to students
Assist in developing and implementing plans and goals for the department
Ensure compliance with regulations and internal policies
Manage special projects or programs vital to the administration of financial aid
Assume leadership and support various office programs and assignments including, but not limited to, recruiting special populations, managing satisfactory academic progress, monitoring federal aid eligibility, etc
Participate in the recruitment of prospective graduate students and in programs focused on retention and customer satisfaction
Provide financial aid presentations to both prospective and enrolled graduate students
Participate in University-sponsored recruitment events, orientation, and university presentations
Performs all other duties and responsibilities as assigned or directed by the supervisor
Qualification
Required
Bachelor's degree
At least 5 years of experience with financial aid or similarly related experience. Closely related experience could include career counseling, non-profit roles involving financial assistance, higher education administration, admissions, and/or student affairs support services
Ability to understand, interpret, and synthesize information from students to effectively counsel
Ability to diffuse difficult and emotional situations
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Working knowledge of state program rules and regulations as they pertain to financial aid
Working knowledge of Title IV rules and regulations as they pertain to Federal Student Financial Aid
Working knowledge of and abides by the regulations of Family Education Rights and Privacy Act (FERPA)
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Experience with computer applications and programs associated with the position (i.e. Microsoft Office suite, Colleague, Workday, Slate, PowerFaids)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
Ability to work autonomously and as part of a team
Company
Loyola University Maryland
A Catholic, Jesuit comprehensive university in Baltimore, Maryland, Loyola University Maryland is committed to the ideals of liberal education and the development of the whole person, a university dedicated to inspiring its students to learn, lead and serve in a diverse and changing world.
1001-5000 employees
H1B Sponsorship
Loyola University Maryland has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Eileen Simonson Hiebler
Director Partnerships & Recruiting
Kristen McGuire
Associate Vice President and Chief Marketing Officer
Recent News
Maryland Daily Record
2025-09-03
2025-08-13
2025-07-30
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