ebm-papst · 3 months ago
Strategic Inside Sales Representative
Farmington, CT, US
Full-time
Onsite
Entry Level
$23/hr - $25/hr
2+ years expebm-papst is a company focused on customer relations and sales, and they are seeking a Strategic Inside Sales Representative. This role involves managing sales orders, communicating with customers, and providing support to Strategic Account Managers to enhance customer loyalty and service.
ElectronicsManufacturingMedicalSupply Chain Management
Responsibilities
Enter, maintain, and review sales orders and forecast reports as received from OEM customers. Verify price and delivery and maintain files for orders
Communicate with customers on new and existing orders and any special requests. Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status
Provides daily and project support to Strategic Account Managers. Back-up for team members who are out of the office or unavailable
Builds and maintain business relationship with SAM and client by providing prompt and accurate service so as to promote customer loyalty
Review Open Order Report as needed. Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised
Process sample requests for customers and cooperate with engineering and planning on customer’s projects
Responsible for following prototypes from order to delivery by working with engineering and SAMs
Daily review of Past Due Reports and escalate when necessary to Strategic Inside Sales Manager or Senior Director Sales Operations
Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorize credit on RMA’s and invoices up to $3,000
Resolve billing and shipping errors as they occur and rectify them in a timely manner
Be the key contact for the Strategic Sales force and keep them informed of all relevant activity. Keep track of projects and details necessary to support completion of same
Keep the Strategic Inside Sales Manager informed of any areas of concern as well as the Director of Strategic Sales
Work with Purchasing/production planning to maintain expedite incoming shipments as needed
Use the following software programs while performing the job, SAP, Microsoft Excel and Word, Power BI, CRM
Perform all other duties as assigned
Qualification
Required
Bachelors Degree in a related field; or minimum two years related experience; or combination of education and related experience
Ability to enter, maintain, and review sales orders and forecast reports
Ability to communicate with customers on new and existing orders and any special requests
Ability to provide daily and project support to Strategic Account Managers
Ability to build and maintain business relationships with Strategic Account Managers and clients
Ability to review Open Order Report and monitor open order status
Ability to process sample requests and cooperate with engineering and planning
Ability to follow prototypes from order to delivery
Ability to review Past Due Reports and escalate issues when necessary
Ability to work with RMA Coordinator for efficient processing of returns and replacement orders
Ability to resolve billing and shipping errors in a timely manner
Ability to be the key contact for the Strategic Sales force
Ability to keep the Strategic Inside Sales Manager informed of any areas of concern
Ability to work with Purchasing/production planning to expedite incoming shipments
Proficiency in SAP, Microsoft Excel and Word, Power BI, CRM
Company
ebm-papst
Welcome to ebm-papst, your global partner in ventilation and heating technology.
10001+ employees
Funding
Current Stage
Late StageRecent News
2025-10-23
Business Standard India
2025-09-02
Hindu Business Line
2025-09-01
Company data provided by crunchbase