Salesforce · 14 hours ago
Principal Researcher, Research & Insights
United States
Full-time
Remote
Lead/Staff
$231K/yr - $335K/yr
8+ years expSalesforce is the #1 AI CRM, inspiring the future of business with AI, Data, and CRM. The Principal Researcher will shape the next generation of intelligent data platform capabilities and tackle complex challenges by distilling insights that inform product, design, development, and business decisions.
Artificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Scope and drive full research initiatives, including planning, developing, and executing studies, managing stakeholders, triangulating data, and translating insights into actions
Proactively partner with senior management across cross-functional teams, including product, design, engineering, and customer success to identify and advocate for product strategy rooted in data and customer insights
Conduct strategic, generative, and evaluative research using the appropriate mix of research methods, from large-scale survey design to in-depth interviews
Synthesize research findings into actionable insights by creating narratives to frame problems and highlight the business value of recommended solutions
Work on fast-paced and oftentimes ambiguous projects and programs, requiring attention to detail and working within constrained timelines, by staying true to scope and focusing on end goals and outcomes
Contribute to our broader Research & Insights organization through mentorship, cultivating and teaching craft and methodology, and facilitating deep collaboration across individuals and teams
Qualification
Required
8-10+ years of experience conducting research in product research, user research, market research, or other technology contexts
Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
Advanced understanding in survey methodologies and tools (i.e. MaxDiff, Conjoints, segmentation, advanced analytics, SPSS, R)
Proven track record influencing product direction and strategy with actionable insights
Ability to plan, design, execute and communicate both strategic and tactical research engagements
Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders
Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)
Excellent project management, communication, storytelling, and presentation skills
University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Familiarity with enterprise software, particularly 'as-a-service,' and its evolving personas (Admins, Developers, Data Engineers, BI, IT, CIOs, CDOs)
Experience with enterprise data solutions and AI adoption
Advanced competency across mixed research methods
Portfolio of 1-2 research projects with details of your direct contributions
Benefits
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
Time off programs
Medical, dental, vision, mental health support
Paid parental leave
Life and disability insurance
401(k)
An employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
CEO & Chairperson, Salesforce India and South Asia
Marc Benioff
Chair & CEO
Recent News
Business Insider
2026-01-01
LogisticsGulf
2025-12-30
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