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Motion · 1 hour ago

Customer Service Representative II

Helena, MT

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Motion Industries is a company that focuses on customer service and fulfillment. The Customer Service Representative II is responsible for managing customer orders, responding to inquiries, and building customer relationships to drive repeat business while ensuring customer satisfaction.

Industrial

Responsibilities

Responds to basic customer inquires regarding products, provides quotes, and handles order entry

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements

Orders items to ensure appropriate inventory levels are maintained for customers

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory

Determines the most cost effective shipping method for customer orders

Partners with Account Representatives to ensure customer satisfaction

Expedites backorders. May pull inventory and prepare order for shipment to customer

May handle customer returns

Performs other duties as assigned

Qualification

Communication skillsModerate computer skillsAttention to detailOrganizationMulti-taskingProduct knowledgeReliabilityTime management

Required

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination

Reliability, organization, and attention to detail required

Strong communication skills including written, verbal, and listening

Ability to multi-task and time management skills required

Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet

Preferred

Product knowledge is preferred

Benefits

Healthcare coverage

401(k)

Tuition

Reimbursement

Vacation

Sick

Holiday pay

Company

Motion

Glassdoor3.5

Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 600 locations across North America.

Founded in 1931

Port Arthur, Texas, USA

5001-10000 employees