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Brown & Brown · 4 days ago

Personal Lines Customer Services Representative

Walnut Creek, CA

Full-time

Onsite

New Grad, Entry Level

$24/hr - $26/hr

0+ years exp

Brown & Brown is a managing general agency for retail insurance agents and is seeking a Personal Lines Customer Services Representative to join their team in Walnut Creek, CA. The role focuses on providing excellent customer service by handling incoming phone calls and chat inquiries, assisting customers with their accounts, and navigating various online platforms.

Insurance

Responsibilities

Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service

Assist customers in servicing accounts; respond to inquiries in a timely and professional manner

Navigate a variety of online carrier platforms; assist and train customers in same

Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly

Run wildfire and brush mapping reports

Process non coverage related policy endorsements

Distribute general email inquiries to appropriate staff members

Direct phone inquiries to appropriate staff members as needed

Pursue a program of personal and professional development

Qualification

Customer serviceMS OfficeAgency Management SoftwareTelephone demeanorCarrier websites

Required

Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Proficient with MS Office

Exceptional telephone demeanor