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Hawaiian Electric · 1 month ago

IT Infrastructure Analyst - Oahu, Hawaii Island, Maui

Hawaii, United States

Full-time

Onsite

Mid Level

$78K/yr - $100K/yr

3+ years exp

Hawaiian Electric is a leading provider of electricity and services in Hawaii, committed to meeting the needs of its employees and communities. The IT Infrastructure Analyst will be responsible for planning, coordinating, and maintaining the IT infrastructure, providing technical support, and leading project teams to enhance the computing environment.

Clean EnergyEnergyEnergy Efficiency

Responsibilities

Plans, researches and directs the installation, configuration, maintenance, operation and optimization of the business IT systems, the services they provide, the users they support and the software configurations which includes Windows, Unix servers; local area networks (LAN, wide area networks (WAN), desktop applications, storage system and supporting infrastructure. This includes the integration of various corporate networks to create a seamless environment

Serves as the primary support for the operation of the above listed systems to meet organization agreed upon service agreements. Operations include patching, regular maintenance, inventory/capacity management, monitoring and event resolution. Is available beyond core business hours to provide emergency support of said systems plus routing after hour maintenance and patching

Works with internal customers and other team members to create solutions to business IT requests. Will analyze, research and recommend solutions that can work within an enterprise computing framework. Solutions can include hardware, software and/or processes

Researches and upgrade personal skills to stay current with industry best practices, new technology that is applicable to the corporate computing environment and is able to share knowledge with co-workers. Is able to make presentations to both technical and non-technical audiences

Documents decisions, processes and procedures. Able to use business software tools to clearly communicate work product to co-workers and user community

Leads smaller sized project teams to accomplish team results and must be able to work with project managers on larger enterprise based projects. Able to lead and to follow

Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response

Qualification

Network operating systemsData telecommunicationsCisco networkingEnterprise storage managementWindows serversUnix serversSCCMProject managementAnalytical skillsLeadership skillsInterpersonal skillsCommunication skills

Required

Thorough knowledge of the principles of information and office technology normally acquired through college level courses or equivalent experience

Thorough knowledge of data and telecommunications hardware, software, including supported software and network configurations

Thorough knowledge of supported personal computer (PC) and technical workstation system and application software

Demonstrated knowledge of network operating systems (e.g., Windows, UNIX)

Working knowledge of Cisco networking concepts and operations

A field of specialty such as networking, desktop computing, server computing, enterprise storage management or telephony/business communication systems

Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities

Leadership skills and ability to work with a variety of individuals, occasionally dealing with sensitive, difficult, or confrontational issues

Ability to effectively communicate with all levels of the organization, both verbal and written communication

Strong interpersonal skills to influence and persuade various groups or individuals

In-depth analytical, organizational, and conceptual skills to handle various projects and programs

Several years (3-5) of experience with data and telecommunications hardware and network installation, administration and troubleshooting

Few years (1-3) of working within an enterprise computing environment with an understanding of modern business IT practices

Few years (1-3) experience in project management

Preferred

Skills and experience in one or more of the following technologies: SCCM, MDT/OSD, AppV, RDS/Terminal Services, MDM, VDI, A/D GPOs, Print management, VTC, Endpoint Security, SCORCH, VBScript, and PowerShell