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Bloomberg Industry Group · 14 hours ago

Customer Success Leader (INDG)

Arlington, VA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Bloomberg Industry Group is seeking a Customer Success Leader to lead a team focused on client retention and relationship management. The role involves developing strategic plans to drive renewals, growth, and profitability, while managing performance and fostering a client-first culture within the team.

AnalyticsInformation ServicesProfessional Services

Responsibilities

In assigned region, manages and directs a team of client service partners and sales service professionals in multiple districts to achieve business retention, renewal, and profit goals

Manages retention associated with defined region and market channel

Creates and executes growth and retention strategy for region, ensuring a sales and service process rigor

Develops relationships with key stakeholders and prospective and current clients, gains insights into the business and their needs

Drives collaboration within team, ensuring they work together to achieve success

Drives a clients first mentality within the organization

Hires, coaches, develops and mentors a strong team, including spending time in the field with sales and service reps

Participates in special projects and performs other duties as assigned

Qualification

Customer lifecycle managementSales managementStrategic selling knowledgeBusiness plan writingTeam accountabilitySales talent developmentTechnology tool proficiencyCommunication skillsStrategic thinkingCollaboration skills

Required

Proven experience with full customer lifecycle - strategic selling knowledge, sales methodology, process

Ability to write a business plan

Business mindset

Clients-First mindset

Strong communication skills

Strategic thinking ability

Ability to take accountability for driving a successful team

Ability to drive Bloomberg Industry Group values

Proven ability to inspire and motivate a team of sales professionals

Excellent collaboration and interpersonal skills

Ability to nurture and develop sales talent

Ability to use INDG's productivity and technology tools

Ability to travel out of town on a frequent basis

Bachelor's degree with coursework in business, marketing, sales, related field, or equivalent experience

Minimum 3+ years of successful accounts management experience, preferably in the legal information/government affairs industry, electronic information industry, or with Bloomberg Industry Group

Minimum 1+ Years of Sales Management experience. Experience in the legal/tax information industry, electronic information industry, or with Bloomberg Industry Group

Bachelor's degree with coursework in business, marketing, sales, related field, or equivalent experience

Minimum 5 years of successful accounts management experience, preferably in the legal information/government affairs industry, electronic information industry, or with Bloomberg Industry Group

Minimum 3 Years of Sales Management experience. Experience in the legal/tax information industry, electronic information industry, or with Bloomberg Industry Group