General Dynamics Information Technology · 4 weeks ago
NCIS Field Computer Specialist | Active Top Secret clearance
USA VA Norfolk
Full-time
Onsite
Mid, Senior Level
$82K/yr - $111K/yr
5+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to major U.S. government agencies. The Field Computer Specialist will provide technical support and guidance for IT systems and services, ensuring mission-critical operations for the Naval Criminal Investigative Service (NCIS) team in Norfolk, VA.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides technical advice and guidance on installation, adaptation, configuration, and/or enhancement of company technical products, programs, and systems
On-site engineering technicians who utilize analytical and critical thinking to troubleshoot issues and problems with equipment or systems
Applies theories and write reports to outline issues and solutions
Provide IT support throughout area of responsibility
Utilize ServiceNow for change management, ticketing system and asset inventory
Coordinate troubleshooting efforts for resolution of network outages
Perform Trusted Agent functions for SIPR Token program
Assist users in the region with VTC system deployment and maintenance
Support various admin duties, ex. Audits, inspections, create SOP, various data calls, training requirements, etc
Support NMCI by gathering requirements, ordering equipment, and coordinating with the Contract Technical Representative (CTR)
Maintain accurate inventory of IT assets, configure equipment out-of-the-box, and support troubleshooting
Helps diagnose and resolve computer-related problems as requested by employees and contractors, either in person or by using remote control software
Responds to telephone calls and email requests for technical support
Analyzes, troubleshoots, and resolves problems with business applications and hardware on all enclaves
Performs general maintenance tasks and resolves fewer complex problems immediately, while more complex issues are communicated to a higher level of support
Accurately documents all work in appropriate problem-tracking software
Brief Senior Leadership on all IT issues affecting the AOR
Accurately documents all work, inventory, and system changes in ServiceNow
Travel (primarily local – government vehicle provided) is required for this position
Qualification
Required
Active Top-Secret clearance
5+ years of related experience
US Citizenship Required
End User Support
Field Service Engineering
Network Administration
Security+ CE and GSEC, MCSA, SSCP or CCNA-Security certifications
AAS Degree or equivalent work experience
Experience with installation, operation, configuration, and maintenance of multiple types of business and end user-specific application software in a large government installation
Familiarity with a variety of technical support applications, concepts, practices and procedures
Preferred
Experience in a military environment is a plus
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-01-03
2025-12-16
Business Wire
2025-11-20
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