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KPMG US · 16 hours ago

Ignition Technology Ambassador

New York, NY

Full-time

Onsite

Mid Level

4+ years exp

KPMG is a renowned firm providing audit, tax, and advisory services. They are seeking an Ignition Technology Ambassador to deliver exceptional digital support, resolve technical issues for customers, and ensure high-quality service delivery within the Digital Nexus technology organization.

Financial Services

No H1B

Responsibilities

Use strong diagnostic and people skills to assure customers swift resolutions to their technical issues, engaging in proactive diagnosis and providing digital support experiences unique to our ignition centers

Utilize exceptional customer service and empathetic approach; provide advice and support to both customers and team members and coordinate services with professionals within the Digital Desk and Depot as appropriate

Deliver high quality support to the Ignition team members and their customers; communicate proactively with customers, from planning/scheduling through resolution, to keeping the apprised-on status; provide follow-up upon resolution to ensure customer satisfaction

Work with peers in Ignition and other IT groups to ensure delivery of most effective support and services; ensure service delivery adherence to established service level agreements, through proactive monitoring and ongoing trend analysis

Participate as member of project teams and leading operational activities to ensure processes are documented, implemented and monitored

Support the Ignition Team members while they are preparing for customer engagements and being available for real time support during customer engagements

Act with integrity, professionalism and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualification

Troubleshooting Windows 10/11Troubleshooting MacOSTroubleshooting iOSTroubleshooting AndroidVideo CollaborationAV systemsVR/AR/MR technologiesCustomer serviceCommunicationTeam collaborationOrganizational skills

Required

Minimum four years of recent and progressive experience troubleshooting issues for Windows 10/11, MacOS, iOS, Android operating systems, Video Collaboration, AV systems, Immersive and VR/AR/MR/Metaverse technologies

Ability to maintain composure and customer focus while troubleshooting and solving technical issues, as well as to act as a liaison and credible source of knowledge to various teams across the organization

Proven success in team environments, demonstrating shared responsibility and accountability with other team members; passionate and knowledgeable about emerging technologies

Excellent verbal/written communication, with aptitude to effectively interact with individuals at all levels of responsibility and authority; strong trouble-shooting and organizational skills with the capability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans

Must be able to work onsite and provide coverage outside of normal business hours when needed

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)