Customer.io · 1 month ago
Customer Success Manager, Americas
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $80K/yr
2+ years expCustomer.io is a platform that powers automated communication for over 8,000 companies. They are seeking a Customer Success Manager to manage the onboarding process and provide ongoing support for customers, ensuring their success with the platform.
Digital MediaProduct SearchSaaSSoftware
Responsibilities
Transition calls with key stakeholders to outline the general onboarding plan and timetable
Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement, and follow through with their messaging goals
Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters
Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and receive help from TS, Product, and Engineering to solve problems
Following up with customers ~1x/month after the onboarding process is complete
Assessing the customer’s plan for growth, and keeping them on a good path to renewing their agreement with us each year
Setting up our contracts team for success with said renewals
Qualification
Required
2+ years of proven experience as a Customer Success Manager for technical products
Must be located in a PST time zone and available to work standard PST hours
You've worked in a company doing customer success or another customer-facing role
You have a background in SaaS
You have experience communicating with software developers in a technical capacity
You're opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well-formed opinions!
Preferred
Fluent in French, Russian, and/or Spanish
Bonus points: You've been responsible for designing lifecycle messages
Benefits
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
16 weeks paid parental leave.
Unlimited PTO.
Stipends for remote work and wellness.
A professional development budget.
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$9.8MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-08Series A
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M
Leadership Team
Colin Nederkoorn
Founder & CEO
John Allison
CoFounder, Board Member, CTO Emeritus
Recent News
2025-11-05
SearchEngineLand
2025-11-02
2025-04-10
Company data provided by crunchbase