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Thomson Reuters · 7 hours ago

Principal Consultant, Professional Services - AI Services

Eagan, MN

Full-time

Hybrid

Senior Level, Lead/Staff

$99K/yr - $185K/yr

10+ years exp

Thomson Reuters is a global leader in providing trusted content and technology for professionals across various sectors. They are seeking a Principal Consultant in Professional Services to drive successful adoption and customer engagement for their AI solutions in the legal and tax domains, focusing on tailored strategies and customer collaboration.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Hiring Manager

Danet Tuohy

Responsibilities

Serve as the primary point of contact for customers throughout the adoption lifecycle of CoCounsel Legal and CoCounsel for Tax and Trade AI products

Develop and execute tailored adoption strategies that align with customer objectives, business processes, and industry best practices

Lead onboarding sessions, workshops, and training programs to empower customers and their teams to effectively utilize AI-driven legal and tax workflow solutions

Collaborate with customer stakeholders—including legal, tax, trade, and IT teams—to identify opportunities for process optimization and enhanced productivity using CoCounsel tools

Monitor customer engagement and usage metrics, proactively addressing barriers to adoption and driving continuous improvement

Provide expert guidance on change management, solution configuration, and integration with existing platforms

Gather customer feedback and partner with Product and Engineering teams to inform roadmap decisions and advocate for feature enhancements

Deliver executive-level presentations, adoption reports, and recommendations to demonstrate value and ROI to customers

Stay abreast of developments in legal, tax, and trade technology and share thought leadership with customers and internal teams

Qualification

AI SolutionsChange ManagementCustomer Adoption InitiativesLegal WorkflowsTraining Program DevelopmentLean Six Sigma GreenbeltStakeholder ManagementAnalytical SkillsCustomer ServiceCommunication Skills

Required

Bachelor's degree in Law, Tax, Business, Computer Science, or related field; advanced degree or relevant certifications preferred

10+ years of experience in professional services, consulting, or solution delivery within the AI, legal, tax, or trade domains

Certified Change Management Professional (CCMP) and/or Lean Six Sigma Greenbelt

Proven track record of leading customer adoption initiatives for SaaS, AI, or enterprise software solutions

Strong understanding of legal and tax workflows, industry regulations, and business process improvement

Exceptional communication, presentation, and stakeholder management skills

Analytical mindset with the ability to interpret usage data and translate insights into actionable strategies

Experience with change management, training program development, and user enablement

Ability to work independently and collaboratively in a fast-paced, customer-centric environment

Strong analytical skills and the ability to demystify complex issues with senior decision makers and collaborate with cross-functional teams to drive results

Customer Service – experience working with customers on a range of different projects, delivering excellent customer service

Communications/Status Reporting – ability to effectively communicate findings and solutions to customer and prepare status updates for projects and regularly communicate and share knowledge with the customer and the team

Monitoring costs of own work in alignment with project plan

Accountability for the quality of own work and delivery within agreed procedures and timeframes

Accountability for determining the approach used to address routine professional issues

Preferred

Familiarity with AI-powered legal or tax technologies and their application

Experience designing and implementing adoption frameworks specific to AI for new software solutions

Knowledge of integration with enterprise systems (e.g., document management, case management, ERP platforms)

Consultative approach with a focus on delivering measurable customer outcomes

Experience in a Corporate Legal department

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.

Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.

Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (12)

2023 (5)