Etsy · 3 days ago
Manager, Transaction Fraud
Brooklyn, NY
Full-time
Hybrid
Mid, Senior Level
$108K/yr - $140K/yr
3+ years expEtsy is the global marketplace for unique and creative goods, and they are seeking a Manager of Transaction Fraud to lead a team in proactively detecting and investigating fraud at the point of transactions. The role involves collaborating with various teams to enhance fraud defenses and minimize losses.
Consumer GoodsE-CommerceInternetRetailSales
Responsibilities
Lead a team of 4-9 Fraud Enforcement Managers (Individual Contributor investigations roles), including skills development, coaching, and performance management developing their abilities to conduct increasingly sophisticated investigations and recommend changes that drive improvement
Define and coordinate the Transaction Fraud team operations, including transaction review, email support, investigation and review of internal controls
Achieve targets for loss rate, approval rate, chargeback rate, false‑positive rate, and manual review SLAs; and overall productivity
Develop, lead, or support strategic initiatives to quantifiably improve products, process, policies, and overall operations
Resolve escalated investigations, capture and share learnings to improve team processes, and recommend customer relationship retention or suspension
Establish QA standards, playbooks, and incident response; lead root‑cause analyses and postmortems
Advise Risk and Fraud leadership of new or emerging transaction fraud trends and industry best practices related to transaction fraud mitigation
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Qualification
Required
3+ years of people management (or a leadership role)
Hands‑on experience mitigating online transaction fraud (e.g., card testing, mass account creation, BNPL abuse, gift card schemes) in e‑commerce or marketplaces
Experience with rules engines, case management, and partnering with ML on model performance and experiments
Excellent communication skills and an ability to synthesize complicated information and make clear, concise recommendations on a course of action
Outstanding interpersonal skills; developing relationships across functions and levels comes naturally to you
Preferred
Basic SQL experience
Benefits
Equity package
Annual performance bonus
Competitive benefits that support you and your family as part of your total rewards package
Company
Etsy
Etsy is an e-commerce site and a smartphone application for buying and selling handmade and vintage items.
1001-5000 employees
H1B Sponsorship
Etsy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (46)
2023 (32)
2022 (52)
2021 (45)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$747.26MKey Investors
Elliott Management Corp.Index VenturesAccel
2025-06-12Post Ipo Debt· $650M
2024-02-01Post Ipo Equity
2017-05-15Post Ipo Equity
Leadership Team
Josh Silverman
CEO
Zofia Ciechowska
Vice President, People Strategy
Recent News
Observer.com
2025-12-27
Company data provided by crunchbase