Apply on Employer Site

iCRYO · 1 month ago

Manager of Sales & Operation - Center Director

Fort Worth, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

iCRYO is an upscale wellness service retailer specializing in various recovery therapies. The Director of Sales & Operation is responsible for overseeing center operations and sales, ensuring exceptional guest service, achieving sales goals, and maintaining safety protocols.

FranchiseHealth CarePersonal HealthWellness

Responsibilities

Ability to motivate, coach, and extensively train each employee on all services, safety protocols, recommendations, sales, Lifestyle Passes, and Packages. Set clear, attainable, and measurable performance goals

Provide Team Members with all resources necessary to succeed, including operating systems, new service knowledge, company updates, and ongoing training material

Demonstrate respectful team dynamic to encourage sales growth across the board

Ability to professionally and appropriately correct employee behavior, discipline, terminate, and facilitate the transfer of employees

Ability to comprehend and pass a number of iCRYO-designed service exams following initial training

Maintain good time management skills, good judgment, and ability to multitask

Display exceptional guest experience skills, handle and resolve guest issues to maintain guest loyalty

Understand the needs of the guest, ability to educate guests on services needed in a competent, efficient, and professional manner

Meet or exceed minimum productivity requirements set by the company including sales goals

Maintain professional appearance and positive attitude

Maintain an environment of trust, communicate efficiently with managers and peers

Must be able to complete ongoing and continued education

Maintain a clean environment, uphold company standards

Preferred skillset in local community marketing

Maintain Vendor Relations

Maintain Supply Ordering for Retail & Medical

Inventory Management

Ability to invoice proper partners at given opportunities

Qualification

Management experienceSales experiencePOS knowledgeCRM managingOffice 365 experienceGoogle Workspace experienceCoaching skillsGuest experience skillsCommunity marketingInventory managementTime management

Required

3+ years experience in sales, running a sales department and a track record of exceeding sales targets

3+ years POS knowledge

CRM managing experience

Office 365 & Google Workspace experience

Ability to work a minimum of 55 hours per week with a flexible schedule including nights, weekends and some holidays

Required to meet, maintain and exceed all Center, Personal, and Employee sales goals and productivity requirements set by executives

Must be motivated, respectful, and professional with skills and ability to constructively coach employees

Ability to understand and analyze various reports including but not limited to, guest retention, Lifestyle Pass quantities, payroll, inventory, employee sales, and profit/loss

Proficient in scheduling a team of 10+ individuals best fit to meet the business model and maximize profit, approve/deny time off requests, and cater to the guest experience