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Danaher Corporation · 3 weeks ago

Director, Human Resources Business Operation

Washington, DC

Full-time

Hybrid

Director/Executive

$135K/yr - $185K/yr

Danaher Corporation is a leading science and technology company dedicated to saving lives through innovation. The Director, Human Resources Business Operation, will manage Workday Human Capital Management operations for the Americas, ensuring effective daily management and continuous improvement of HR technology solutions.

BiotechnologyHealth CareHealth DiagnosticsLife ScienceMedical

Responsibilities

Work with HR Technology Operations Leadership Team to install a 'follow the sun' support process by hiring, training and installing a global team with direct oversight for the Americas team

Partners with Danaher Operating Companies (OpCos) to translate business needs into system solutions and Workday enhancements that improve efficiency and user experience

Lead a team of Workday support technicians across differentiated tiered support levels to ensure the efficient and effective resolution of break/fix issues

Effectively train, monitor & manage tiered support teams

Upkeep Job Aids & refine/harmonize standard work to drive streamlined and automated HR processes through Workday

Partner with HRIT team to create a seamless case escalation & resolution process across functions for excellent end-to-end Workday support

Install operational metrics/KPIs for functional reporting and team daily management to monitor efficiency and effectiveness

Qualification

Workday HCMServiceNowShared ServicesTechnology automationCustomer experienceArtificial IntelligenceMachine LearningCase managementTeam management

Required

Minimum requirement of a bachelor's degree, preferably in Information Systems, Human Resources or related field of study

Have experience with Workday HCM, ServiceNow or similar platforms including configurations, business processes and reporting

Understand Shared Services environment and technology automation including manager/employee self-service, artificial intelligence (AI), and/or machine learning (ML)

Experienced in case management technologies such as ServiceNow

Drive customer experience excellence

Ability to travel 20% more or less per business needs

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

Danaher Corporation

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Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health.

Founded in 1969