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Molina Healthcare · 1 day ago

Senior Facilitated Enroller - Benefit Sales Specialist (In Field Rochester, NY)

Rochester, NY

Full-time

Onsite

Mid, Senior Level

$19.84/hr - $46.42/hr

3+ years exp

Molina Healthcare is seeking a Senior Facilitated Enroller who will utilize exceptional customer service skills to support enrollment efforts. The role involves assisting the Facilitated Enrollment Supervisor, conducting face-to-face meetings, and providing education and support to individuals navigating health insurance processes.

Health CareHospitalMedical

Responsibilities

Assists with inbound/outbound calls when necessary to assist FE with achieving monthly, quarterly and annual enrollment goals

The SFE will assist in leading FE and/or projects to help ensure monthly enrollment results

SFE will provide support across projects, including quality checks to Marketing Tracker and Sales Force

Works with Facilitated Enrollment Supervisor to successfully support FEs in enrollment success and to formulate resolutions for struggling FEs

Identifies any challenges and communicates to Facilitated Enrollment Supervisor

Successfully maintains and/or manages monthly FE calendar

Excellent time management with the ability to maintain multi-faceted projects, providing both quality and quantity while completing job duties and adhering to various objectives with little to no supervision

Maintains a high level of professionalism to all outgoing emails to clients

Shows a comprehensive understanding of processes, best practices, and indications with minor errors

Monitors daily operations and identifies need for program tools and works with Facilitated Enroller Supervisor to meet staff needs

Participates in the design and implementation of process improvements within the current facilitated enrollment policies, procedures, services and workflow to improve the customer experience as well as productivity

Maintains expert knowledge of current processes, rules and regulations of the MMC, EP, CHP and QHP programs and serves as a resource for implementation, training teams

Offers suggestions to Facilitated Enrollment Supervisor regarding corrective action plans and conducts other quality activities to include policy and procedure review and application reviews

Performs research assignments as directed by Facilitated Enrollment Supervisor which may include but are not limited to educational resources and best practices

Meets with consumers at various sites throughout the communities

Provide education and support to individuals who are navigating a complex system by assisting consumers with application process, explaining requirements and necessary documentation

Consistently demonstrates high standards of integrity by supporting Molina Healthcare of NY, Inc mission and values and adhering to the Corporate Code of Conduct

Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures

Performs other functions as assigned by management

Qualification

Health Insurance ProgramsSalesforceProject LeadershipMicrosoft ExcelManaged Care KnowledgeTime ManagementWritten CommunicationOral CommunicationInterpersonal SkillsOrganizational Skills