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Thomson Reuters · 4 hours ago

Director, Operations

Eagan, MN

Full-time

Hybrid

Mid, Senior Level

$136K/yr - $252K/yr

7+ years exp

Thomson Reuters is a global leader in providing trusted content and technology solutions for professionals in various sectors. The Director of Operations will drive operational excellence in the TAAP Business Integration team, focusing on sales support, process excellence, and data reporting to enhance efficiency and decision-making.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Responsibilities

Own, optimize, and continuously improve end to end operating processes that support day-to-day TAAP sales execution, establishing clear service levels, controls, and feedback loops to ensure reliability and scale

Ensure alignment between operations and broader business objectives - driving scalability, accuracy, and efficiency in workflows

Partner with Sales leadership to identify and implement processes that elevate seller and customer experience across the revenue lifecycle

Lead the design and execution of initiatives or special projects as needed in response to evolving business needs and workflow gaps for TAAP sales and commercial teams

Champion experimentation and adoption of AI and automation for continuous operations improvement and transformation

Deliver real-time insights and reporting on sales support demand, capacity and delivery that can be used to optimize day-to-day team focus and efficiency

Develop and operationalize best-in-class frameworks and support for new strategic and acquired products, including (but not limited to) product entitlement across disparate systems

Serve as a subject-matter expert on TAAP business and sales processes to inform design and support the transition to strategic/future commercial systems

Establish a next-gen data and reporting function to support all teams, roles and stakeholders within the segment

Deliver actionable insights through best-in-class visual dashboards, reports, and analysis to support business strategic decision-making, performance, and planning

Serve as a trusted advisor to segment leadership, providing data-driven recommendations and operational insights

Drive end-to-end process alignment across sales, marketing, and customer success to support a seamless and successful customer journey that optimizes sustained revenue growth

Build, lead, and develop a high-performing team, actively developing and supporting key talent to optimize delivery against business needs

Foster a culture of continuous improvement, accountability, and collaboration in achieving team and business goals

Qualification

Operations managementData analyticsAIAutomationSales operationsCommercial strategyPeople managementStakeholder managementLeadership skillsCommunication skillsCollaboration skills

Required

7+ years of progressive experience in operations, sales operations, commercial strategy, or related functions within SaaS or technology-enabled businesses

5+ years of people management experience, including building and leading cross-functional teams, setting operating cadences, and developing talent

Demonstrated success designing, scaling, and governing enterprise-grade operating processes for commercial organizations; proven ability to drive measurable improvements in efficiency, quality, and outcomes

Advanced proficiency in data analytics, visualization, reporting, and BI platforms; experience establishing standardized metrics, dashboards, and data governance for executive decision support

Track record of leading AI and automation-enabled transformations in operational workflows

Exceptional communication and stakeholder management skills; effective at executive-level influence, change leadership, and cross-functional alignment

Bachelor's degree required

Preferred

MBA or equivalent experience preferred

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.

Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (12)

2023 (5)