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First Horizon Bank · 1 week ago

Enterprise Data Issues Management Leader

Memphis, TN

Full-time

Onsite

Senior Level

7+ years exp

First Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Manager – Data Issue Management leads a team of Business Analysts to ensure data integrity and quality, establish best practices, and drive operational improvements across the organization.

BankingFinanceFinancial ServicesRisk Management

No H1B

Responsibilities

Lead, coach, and develop a team of Business Analysts focused on data issue identification, analysis, management, and remediation

Set strategic objectives and operational standards for data issue management, ensuring effective monitoring, tracking, and escalation processes

Oversee the investigation of complex data integrity issues using advanced technical query capabilities (e.g., SQL, data analysis tools) and ensure timely resolution

Partner with business stakeholders and technology leaders to drive systemic improvements to data quality controls, processes, and policies

Develop and maintain reporting mechanisms for data issues, including regular executive dashboards, trending analysis, and progress updates for senior management

Ensure proper documentation of issue resolution procedures, analysis outcomes, and knowledge sharing within the team and with other associates

Champion data governance initiatives, fostering compliance with regulatory requirements and aligning with bank standards

Identify opportunities for process automation and technology enhancements to improve efficiency and reduce recurrence of data-related issues

Provide subject matter expertise and guidance to associates on complex technical data queries, data issue escalation, and resolution protocols

Support recruiting, onboarding, and professional development efforts within the team to build bench strength and advance technical skills

Represent the Data Issue Management function in cross-functional working groups, project teams, and regulatory reviews as needed

Qualification

Data managementSQL proficiencyData governanceBusiness analysisData quality managementLeadership experienceAnalytical skillsCommunication skillsCollaboration skillsProblem-solving skillsProject management

Required

Bachelor's degree in Business, Information Systems, Computer Science, or related field. Advanced degree preferred

7+ years' experience in data management, including extensive knowledge of data mapping, data integration, and database concepts

Minimum 5 years of experience in business analysis, data quality management, or a related technical field, including 2+ years of leadership experience

Proficiency with SQL and other data querying tools, as well as data visualization and reporting platforms (such as Excel, Power BI, Tableau)

Demonstrated experience leading teams and managing complex, cross-departmental projects

Deep analytical and problem-solving skills, including diagnosing root causes of systemic data issues

Strong understanding of data governance frameworks, regulatory standards, and industry best practices

Excellent communication and collaboration skills, with the ability to present complex information clearly to associates and senior leadership