Endeavors · 1 month ago
Help Desk and Asset Analyst
San Antonio, TX
Full-time
Onsite
Entry Level
1+ years expEndeavors is dedicated to providing exceptional technical support to end-users. The Helpdesk and Asset Analyst will resolve hardware, software, and network issues while managing IT assets throughout their lifecycle to enhance user productivity and organizational efficiency.
CommunitiesFamilySocial
Responsibilities
Provide frontline technical support via phone, email, or ticketing system, diagnosing and resolving issues related to hardware (desktops, laptops, printers), software applications, and network connectivity
Document all incidents, resolutions, and user interactions in the helpdesk ticketing system, ensuring clear and accurate records
Update and support the dissemination of Knowledge Base Articles
Follow the rigorous documenting standards of the department
Escalate complex technical issues to other tiers of IT staff while maintaining ownership of tickets until resolution
Manage IT asset inventory, tracking hardware, software licenses, and peripherals using asset management software
Coordinate with vendors and team for equipment procurement, repairs, replacements, and warranty claims
Assist in the setup and configuration of new workstations, software, peripherals, and mobile devices for end-users
Ensure the secure disposal of obsolete equipment in accordance with environmental and data security standards
Ensure IT services comply with contractual, organizational, grant, and funding requirements
Maintain awareness of evolving IT standards and frameworks (e.g., NIST 800-53/171, ITIL) and apply best practices to improve operations
Contribute to long-term planning and continuous improvement of IT helpdesk workflows and asset management processes
Qualification
Required
Strong technical knowledge of Windows and macOS operating systems, Microsoft Office 365, InTune, Entra, and common business applications
Familiarity with Active Directory, Azure Active Directory, remote desktop tools, and basic network troubleshooting (TCP/IP, DNS, DHCP, VPN, SD-WAN, VLAN)
Basic cisco and meraki Network Troubleshooting
Printer Troubleshooting
Proficiency in using IT management software (e.g., ServiceNow, AutoPilot, InTune, TeamViewer) or inventory tracking tools
Familiarity with Mobile Device Management (MDM) platforms
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
Strong problem-solving and analytical skills, with keen attention to detail in both support and asset tracking tasks
Ability to prioritize and manage multiple tasks in a fast-paced environment
Team-oriented mindset with the capacity to work independently when required
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
1-3 years of progressively responsible experience in IT helpdesk, technical support, or IT asset management role
Hands-on experience troubleshooting hardware, software, and network issues in a professional setting
Must have daily use of a vehicle without prior notice
Must have valid driver's license and clean record
Must be willing to travel to various locations and with such frequency as the business need dictates
Preferred
Prior use of ticketing systems and asset management tools is preferred
CompTIA A+, ITIL Foundation, or Microsoft Certified Professional (MCP) certifications are preferred but not required
Other relevant IT certifications will be considered a plus
Company
Endeavors
Endeavors is a Christian community service organization that provides social welfare services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Danniel Hernandez, M.A., PHR, SHRM-CP
Chief Administrative Officer
Erica Contreras, MBA, RBLP-T
Chief Learning Officer
Recent News
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