American Heritage Credit Union ยท 1 month ago
Fraud Data Analyst (onsite)
Feasterville-Trevose, PA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $60K/yr
1+ years expAmerican Heritage Credit Union is a $5+ billion credit union seeking a Fraud Data Analyst to assist their Enterprise Risk and Compliance team. The role involves analyzing data to identify fraud trends, providing project support, and developing mitigation strategies to prevent fraud and manage losses.
Financial Services
Responsibilities
Delve into production data to produce, maintain, and curate metrics and reports for the Fraud team to implement strategies to combat fraud
Review system-generated triggers for potentially fraudulent activity on members' accounts as well as credit and debit cards
Perform detailed research and investigation on alerts that are generated for potential fraud schemes
Work closely with variety of cross-functional teams to analyze suspicious activity and provide mitigation recommendations
Build and maintain tools and/or processes to collect and track data and troubleshoot errors
Develop and maintain processes and documentation to ensure best practices for fraud identification, escalation, and mitigation are effectively adhered to and communicated
Develop, maintain, and publish periodic Key Performance Indicators (critical metrics) for the Fraud Program
Leverage data to understand fraudulent behavior, identify trends that indicate elevated risk, and report to appropriate team and management
Use relational database queries and spreadsheets to quickly analyze, manipulate, and visualize small to large datasets to guide fraud and risk policy discussions
Conduct research, work independently, and make complex investigation decisions
Develop strategies for the prevention and/or detection of internal and external fraud
Support development of new fraud tools, processes, and third-party provided services
Work closely with third-party providers to promptly implement, update, and make changes to fraud preventive rules
Interpret data, analyze results using analytics, research methodologies, and statistical techniques
Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders by creating reports, specifications, instructions, and flowcharts
Conduct full lifecycle of analytics projects, including pulling, manipulating, and exporting data from project requirement documentation to design and execution
Respond to fraud alerts by notifying members, restricting cards or other account privileges, and closing accounts
Investigate claims of fraud against the member and credit union by following governing regulations, policies, and procedures when gathering evidence and information
Assist with subpoenas and legal requests and provide timely and accurate evidence to law enforcement agencies
Assist with the processing of fraudulent items by gathering information and presenting documentary evidence in an accurate and timely manner; Work with members to define and eliminate future fraudulent transactions
Assist the ERM team with the timely preparation of Fraudulent Check Crime Reports, Bad Check Reports, and Fraudulent Credit Card Reports
Assist with performing collection activities as needed on suspected or potentially fraudulent accounts; Track losses resulting from fraudulent transactions within the case management system
Assist the ERM team with any investigations requested at the direction of the AVP of Fraud Investigations
At the direction of the AVP of Fraud Investigations, assist branch staff and other departments throughout the credit union with resolving questionable activity on member accounts
Assist with implementing corrective action procedures as necessary to ensure compliance with policies and procedures and to avoid future compliance issues
Participate in establishing and maintaining professional business relationships with regulatory agencies, auditors, appraisers, and business associates including legal and law enforcement
Assist with prompt resolution of complaints, questions, and problems
Maintain awareness of new fraud techniques and security developments for counteracting fraud
Remain informed of trends and developments in loss and fraud issues and loan reviews
Qualification
Required
One to three years of similar or related experience using advanced data mining tools and large datasets, performing statistical analysis, and conducting predictive modeling
Financial institution experience and industry knowledge required
Equivalent to a college degree (BS or BA) preferably in a quantitative field (Finance, Risk, Mathematics or Statistics) or the equivalent combination of education and experience in Fraud Prevention
Experience with analyzing Payment Data, ACH/Wire data, Fraud data, Financial Crime data
Experience in performing trend and detect analysis and building reports
Significant experience with relational databases, scripting languages, and database concepts
Knowledge of risk management and control principles
Working knowledge or the ability to learn and understand credit union products and services
Advanced analytical skills with experience collecting, organizing, analyzing, and disseminating abundant information with accuracy
Problem-solver with a strong analytic mindset, competent in research and problem resolution
Reliable and thorough with a deep commitment to quality and accuracy; Keen eye for details and exceptional analytical, planning, organizational and problem-solving skills
Considerable judgment is required. Must be able to analyze complicated factual situations, apply functional principles and develop solutions
Ability to understand broader business issues, objectively analyze data and information to form a big-picture view of risk
Creativity and ability to be data-driven and aggressive in delivering results required
Self-motivated with proven ability to work independently under minimal supervision, prioritize issues, work within ambiguity, and manage tight deadlines
Must be available for rotating weekend hours
Must be available to work in office at the Neshaminy Interplex office
Benefits
Paid time off
Health benefits
401(k) with a generous escalating company match
Future growth opportunities within the company
Company
American Heritage Credit Union
American Heritage Credit Union is a member-owned financial cooperative with more than $5 billion in assets serving more than 800 Workplace Partners and more than 325,000 members, with more than 35 locations across Philadelphia, Bucks, Chester, Montgomery, Delaware, and Camden Counties.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Schmitt
CFO
Brian Hahn
Chief Operating Officer
Company data provided by crunchbase