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Aon · 1 day ago

Account Manager Leader, C&I - Hybrid/West Region

Denver, CO

Full-time

Hybrid

Senior Level

$80K/yr - $98K/yr

5+ years exp

Aon is in the business of better decisions and is passionate about helping colleagues and clients succeed. The Account Manager Leader is responsible for leading talent development for the Account Specialist population and ensuring effective client service delivery while managing a book of business primarily focused on construction-based client accounts.

ConsultingProfessional ServicesRisk Management

Responsibilities

You are responsible for leading talent development for the Account Specialist population

Helping AS team members achieve their individual goals through leadership, role modeling, coaching, mentoring, training, and engagement

50% or more of your time leading local Account Specialist population including training and development, identifying efforts to standardize work, ensuring activities are performed by the right group, and managing capacity across the team

30% or more of your time supporting a book of business/assigned that service primarily construction based client accounts

Up to 10% collaborating with regional and national Account Specialist leadership

Up to 10% supporting local initiatives alongside C&I Account Executive and Office Leaders

Collaborate with C&I Account Specialist staff, C&I Account Management team, and Client Service Delivery Leaders to establish clear roles, responsibilities, and performance expectations within the team

Demonstrate the capacity model and Account Specialist best practices to improve the efficiency of the Account Portfolio under your leadership

Focus on continuous improvement and the operational efficiency of your team in support of the office-based teams

Enable effective onboarding and handling of net new clients and the expansion of our relationships with existing clients

Monitor clients' satisfaction, including both internal and external clients

Monitor performance and suggests changes in Account Specialist assignments and the composition of service teams as appropriate working closely with the C&I Account Executive leader and CSDL

Work with CSDL and C&I Account Executive leader on succession planning for key clients, and Account Specialist recruiting and talent pipeline

Collect meaningful multi-rater feedback for use in the performance management process

Swiftly handles any instances of underperformance within the Account Specialist team and advocates for those Account Specialists looking for Account Executive opportunities

Work on region and national client service delivery initiatives to ensure efficiency and build standard processes

Educate assigned Account Specialist by leveraging training plans in client management, risk management, insurer interface, and Aon resources and processes

Ensures tools are understood and used

Ensure Account Specialist understand their career opportunities and encourage movement where possible

Work to monitor and increase colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration

Qualification

Commercial Insurance experienceProject managementLeadershipTalent managementClient satisfaction monitoringCoachingEngagement strategiesMentoringTeam collaboration

Required

5+ years of Commercial Insurance experience, project management, and leadership

Recent management experience with direct reports

Strong desire to lead a team and work alongside local colleagues and regional/national leadership

Has experience with, or a strong desire to cultivate colleague engagement with the team, including effective strategies to build team culture and collaboration

Experience with recruiting and managing talent pipeline. Collecting meaningful feedback for use in the performance management process

Ability to monitor clients' satisfaction, including both internal and external clients

Bachelor's degree or equivalent years of work experience