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Brown & Brown · 1 day ago

Commercial Lines Customer Service Representative

Naperville, IL

Full-time

Onsite

New Grad, Entry Level

$36.05/hr - $40.86/hr

Brown & Brown is seeking a Commercial Lines Customer Service Representative to join their growing team in Naperville, IL. The primary responsibility of this role involves customer service duties for Commercial Lines customer accounts and transactions, supporting the production of business.

Insurance

Responsibilities

Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address client’s needs, including risk and identification and resolution of underwriting or policy issues

Responsible for day to day account management of clients accounts

Provide customer relations with all levels of client’s decision-makers as well as the day-to-day technical client representatives

Follow up to address customer needs and resolve their problems/issues

Ensure the proper resources from within the organization are involved with the customer and introduce new products through the other core business groups where appropriate

Document sales, prospecting information into the sales management database

Prepare customer renewal and new business strategy including proposals and presentations and ensure they agree with customer’s requests/requirements

Present proposal to customer ensuring appropriate team members and resources are represented/attend

Maintain follow-up and suspense file though AMS360 and Image Right, documenting conversation in activities and adhering to all other automation procedures. Follow Agency guidelines, policies and procedures

Keep producers and /or management fully informed of important activities on their accounts

Remain current on industry trends and information, new product development, legislation, coverages and technology

Remain up to date with current market conditions and status of competition

Other duties as assigned

Qualification

Licensed Property & Casualty AgentCommercial Lines Insurance KnowledgeCustomer Relationship ManagementCommunication SkillsProfessional DemeanorTime ManagementProblem Solving