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AutoDS - Automatic Dropshipping Tools · 1 month ago

Customer Support Agents

United States

Full-time

Remote

New Grad, Entry Level

AutoDS, recently acquired by Fiverr, is revolutionizing the eCommerce world with innovative tools for online sellers. They are seeking customer-oriented and tech-savvy Customer Support Agents to provide product and service information while resolving issues for users, ensuring a high standard of service and technical support.

E-CommerceE-Commerce PlatformsRetailSaaS

Responsibilities

Manage incoming online chats and support tickets

Identify and assess customers’ needs to ensure satisfaction

Build trust and rapport with customers through open and clear communication

Provide accurate, complete, and timely information using appropriate methods and tools

Handle complaints, provide effective solutions and alternatives within set timeframes

Develop a deep understanding of AutoDS’s platform and functionalities to provide expert technical support, keeping up to date with changes and improvements made

Document customer interactions thoroughly to maintain accurate records and assist internal teams

Follow all communication procedures, guidelines, and policies

Go the extra mile to engage and delight customers

Manage incoming online chats and support tickets across multiple products and pipelines

Quickly adapt to different workflows, tone, and priorities depending on the pipeline

Qualification

Technical support experienceCRM systems familiarityTechnical aptitudeCommunication skillsMultitasking abilitiesExperience in eCommerceShopifyEBayAmazonCustomer-focusedTime management skillsAdaptability