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OSC Edge · 1 month ago

VDI Administrator

Omaha, NE

Full-time

Onsite

Senior Level

7+ years exp

OSC Edge is a dedicated IT Service Provider supporting various branches of the US military and large corporate entities. The VDI Administrator will perform systems administration for the enterprise Omnissa solution, focusing on the deployment and maintenance of virtual desktop environments while ensuring compliance with security standards.

Cloud ComputingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Lynn Schneider

Responsibilities

Oversees the deployment, configuration, and maintenance of VMware Horizon VDI environments to ensure optimal performance and reliability

Provides advanced support for end-users, troubleshooting issues related to virtual desktops, applications, and connectivity

Installs, configures, and maintains Omnissa software

Analyzes and resolves problems associated with the operating system’s servers, hardware, applications, and software

Monitors systems performance and ensures compliance with security standards. Monitors everyday systems, evaluates availability of all server resources, and performs all activities for Omnissa software

Maintains and monitors all patch releases, designs various patch installation strategies, and maintains all systems according to program standards. Provides Tier 2 and 3 troubleshooting support, interfacing with the end users and other technical teams from a service support perspective

Maintains patches and baseline

Supports the local applications in the OS image

Maintains VMware backend capacity and stability to support virtual desktops

Provides technical leadership in the development, integration, and testing of the Virtual Desktop Infrastructure (VDI)

Supports multiple network enclaves and virtual desktop pools. Infrastructure may consist of Citrix Provisioning Services, VMWare, vCenter, and Dell Wyse Endpoints

Provides Tier-III assistance to maintain, analyze, troubleshoot, repair, and optimize services to include hardware, software, and network components necessary to deliver the latest secured desktop environment

Conducts vulnerability scanning and vulnerability assessment reporting in accordance with Government policy

Implements and maintains security measures to protect the VDI environment from threats and vulnerabilities

Continuous monitoring of the performance of the VDI system and making necessary adjustments to improve efficiency and user experience

Ensures regular maintenance of all physical servers to ensure compliance with all applicable Cyber Tasking Orders (CTO) from higher HQ’s

Ensures continued service on devices configured in accordance with DoD security policies

Design, upgrade, test, and modify the VDI environment based on capacity and utilization requirements

Troubleshoots and corrects detected or reported system and network faults or outages

Ensures that issues are investigated and resolved, and that necessary equipment repairs are performed and documented

Creates and maintains detailed documentation of the VDI environment, including configurations, procedures, and policies

Works closely with other IT teams and departments to ensure seamless integration and support of VDI solutions within the broader IT infrastructure

Communicates clearly and succinctly, both written and orally, must have strong leadership skills, and present products and ideas in a business-like manner

Performs administrative and engineering functions found in the service design domain and provides escalated support for problem management

Supports new project efforts to test, transition, implement, document, and train when transitioned to IT Operations Management

Provides training and guidance to junior staff and end-users on best practices for using and managing VDI

Qualification

VMware HorizonVDI technologiesSecurity+ CertificationSystems administrationNetwork principlesScriptingAutomationCustomer serviceITIL v4 CertificationProblem-solving skills

Required

Must obtain and maintain an active Top Secret Security Clearance with SCI eligibility

Possesses a B.S. in Information Technology Management and 7+ years of systems administration experience

Minimum of seven (7) years of experience; proficiency in virtualization technologies and concepts, particularly those related to VDI such as VMware Horizon, AppVolumes, Control-UP, and VMware Carbon Black Endpoint Detection and Response (EDR) application

Must be DoD 8140 certified at the IAT-II, Security+ or Cloud+ or GICSP or SSCP or GSEC, or CySA+

Understands network principles and configurations as it pertains to VDI environments

Strong problem-solving skills to diagnose and resolve complex technical issues

Experience in a 24/7 military or government IT environment

Knowledge of systems software, hardware, and networking protocols

Demonstrates ability to provide outstanding customer service experience