Convergint · 10 hours ago
Enterprise Program Manager
United States
Full-time
Remote
Senior Level
$119K/yr - $191K/yr
5+ years expConvergint is a global leader in service-based systems integration, dedicated to providing exceptional service to customers. The Program Manager will manage programs for enterprise accounts, ensuring operational excellence and customer satisfaction while leading teams and coordinating communications across various departments.
Cyber SecurityPublic SafetyHealthcareBiometricsHealth CarePhysical SecuritySecurity
Responsibilities
Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities
Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies. Translates the contributors of a successful partnership back to essential Convergint colleagues
Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries
Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook
Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations
Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts. Enforces program governance and the expectations of the customer with national/global teams and partners, so Convergint can be 'our customer’s best service provider'
Serves as an advocate and liaison between the customer, colleagues, and partners. Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor
Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer’s needs
Delivers internal and customer facing business reviews on a consistent basis
Connects professional services with the client’s technical teams, to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management
Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers
Maintains accountability for overall customer satisfaction and continuous improvement. Regularly seeks feedback to identify areas with issues and challenges. Clears roadblocks to ensure expectations and contractual requirements are met. Elevates issues by engaging leadership in an effective and timely manner
Monitors financial performance of accounts. Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies to support business recommendations
Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues. May manage direct reports
Annual Job Volume/Revenue Expectations: $5 - $10 Million
Performs other duties and responsibilities as requested or required
Establishes overall program structure, governance, and communication frameworks; defines project onboarding and coordination processes
Acts as primary coordinator for customer communications and alignment meetings
Coordinates with TPM to ensure designs meet customer expectations and program timelines
Allocates and manages resources across multiple projects to meet program demands
Manages program budgets, invoicing, and financial governance at the project level
Develops centralized procedures for design, invoicing, and service requests
Manages overall program deliverables meet established quality and safety standards
Drives program activities adhere to internal and customer standards and regulations
Tracks KPIs for delivery timelines, quality, and resource utilization
Utilizes iCare, iTrac, Smartsheet, iControls, and MyDashboard for progress tracking and reporting
Owns enterprise-level project execution. Lead and oversee enterprise-level projects, including resource allocation, scheduling, according to established standards
Oversees business unit project performance; consolidates metrics and ensures alignment with enterprise goals
Analyzes service delivery performance across business units; identifies systemic inefficiencies and drives process adjustments
Implements process refinements to improve efficiency and scalability
Leads proactive issue identification and escalation across program teams
Coordinates internal departments (engineering, operations, finance, sales) for seamless delivery
Owns and maintains the Convergint Playbook content for program governance and operations
Leads program and customer-facing review meetings
Leads program execution to align with organizational strategy and customer objectives
Coordinates scope or process changes within program governance
Qualification
Required
Bachelor's degree in Engineering or related field, trade school or equivalent experience
5+ years of operations, program, or project management experience required
Project Management Institute (PMI) certification desirable
Industry-specific certifications and/or required licenses required
Must have valid driver's license
Excellent organizational skills related to program/project management
Broad based industry and market knowledge of network and low voltage building systems
Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project
Experience with Smartsheet and other workflow management tools
Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization
Strong financial competencies
Conflict management skills with the ability to resolve differences
Confidence in contract negotiation and administration
Strong work ethic with personal motivation to function individually and part of a team
Adeptness to create internal and external organizational alignment through relationships, communicating vision and team building
Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual
Accomplished leader to serve as a role model while guiding, developing, and mentoring others within the organization
Strategic thinker with analytical problem-solving aptitude and techniques
Established capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries
Preferred
Professional experience in 1 or more of the following industries preferred: electronic security, fire alarm & life safety or building automation
Previous leadership experience is desired
Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
10001+ employees
H1B Sponsorship
Convergint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$66.7M2021-12-16Secondary Market
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2025-07-16
Company data provided by crunchbase