Cascade Asset Management Company ยท 1 day ago
Service Desk Analyst
Kirkland, WA
Full-time
Onsite
Mid Level
$100K/yr - $110K/yr
3+ years expCascade Asset Management Company is dedicated to supporting the philanthropic activities of Bill Gates and the Gates Foundation Trust. They are seeking a highly skilled Technical Support Specialist to provide exceptional technical support to internal clients, manage user accounts, and troubleshoot various technology issues.
Asset ManagementFinanceFinancial Services
Responsibilities
Deliver prompt, thorough technical support to end-users in person and remotely via FreshService, email, Microsoft Teams, and other tools
Manage user accounts, permissions, and objects across Microsoft 365, Active Directory, and other technology systems
Troubleshoot hardware, software, and identity access management issues; resolve or escalate problems while proactively managing the ticket lifecycle
Deploy, troubleshoot, and maintain Windows 11 laptops and iPhones/iPads for end-users
Facilitate technology needs for new employee onboardings, role transfers, and departures
Manage hardware and software inventory
Set up, operate, maintain, and troubleshoot A/V equipment, including Surface Hubs and Microsoft Teams Room Systems
Maintain accurate and up-to-date documentation of technology systems, procedures, and configurations
Assist with general IT administration functions and special projects as assigned
Participate in a weekly on-call rotation for 24/7 support
Qualification
Required
3+ years of experience in a corporate Service Desk or related IT service role, with experience supporting executive users and complex environments
Expertise in Windows 11, Microsoft 365, and Active Directory Users & Computers
Operational knowledge of iOS for iPhone and iPad
Excellent verbal, written, and interpersonal communication skills
Highly detail-oriented with a commitment to data quality, integrity, and accuracy
Ability to handle information with discretion and confidentiality
Ethical, with sound judgment and creative problem-solving skills
Strong time management and organizational skills with the ability to prioritize, multi-task, and meet deadlines
Ability to develop and maintain relationships and collaborate effectively within the team and across the organization
Passion for understanding business goals, finding solutions, and improving processes
Preferred
Undergraduate degree preferred
Identity management (Okta preferred)
Strong troubleshooting skills across hardware, software, and A/V systems (Surface Hub and Microsoft Teams Room System preferred)
Familiarity with Power Platform (Power Automate, Power Apps) and automation tools is a plus
Benefits
Comprehensive fully paid benefits package
Medical
Dental
Vision
Life
AD&D
Long-term disability insurance
Generous employer match to 401(k) retirement savings contributions
18 days of paid vacation each year for the first four years of employment
Eight paid holidays
Up to three floating holidays per year
Up to 14 days of sick leave
Generous paid parental and family leave program
Employee wellness programs
Mental health resources
Charitable giving match
Reimbursement for fitness, daycare, and/or commuter expenses
Company
Cascade Asset Management Company
Cascade Asset Management Company invests to support and advance the work of the Bill & Melinda Gates Foundation Trust and the Gates Family.
51-200 employees
H1B Sponsorship
Cascade Asset Management Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Lori R. Sabet
Chief Human Resources Officer
Michael Larson
Chief Investment Officer
Company data provided by crunchbase