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SPS · 5 days ago

Office Services Associate

New York, New York, United States

Full-time

Onsite

Entry Level

$21/hr - $22/hr

2+ years exp

SPS North America is an award-winning employer offering outsourcing solutions. The Office Services Associate will focus on Print & Production services, providing exceptional client-facing support within a prestigious law firm environment, managing all aspects of print, copy, scan, and document production.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Operate digital print, copy, and scan equipment to produce high-quality legal documents

Perform document finishing tasks such as binding, tabbing, collating, and labeling

Ensure accuracy, version control, and proper formatting on all deliverables

Monitor production queues and manage job priorities based on deadlines

Provide responsive, professional service to attorneys, paralegals, and staff

Communicate job status and proactively manage expectations for delivery timelines

Handle sensitive and confidential documents with discretion and professionalism

Process inbound and outbound mail, packages, and interoffice deliveries

Coordinate with couriers and external vendors to ensure secure and timely handling

Maintain logs and tracking systems for production and delivery requests

Assist with day-to-day operational needs such as office supply replenishment and print area upkeep

Coordinate with building management or vendors as needed for maintenance or equipment issues

Support workstation and office setups when required

Adhere to firm standards for document security, confidentiality, and compliance

Conduct regular equipment checks and report maintenance needs promptly

Follow established procedures and contribute to continuous improvement initiatives

Qualification

Print production experienceDigital print systemsClient service skillsAttention to detailProfessional demeanorMulti-tasking abilityCommunication skills

Required

2+ years of experience in print/production, reprographics, or legal document services (law firm experience preferred)

Strong attention to detail and quality control

Excellent communication and client service skills

Ability to manage multiple priorities and meet strict deadlines

Proficiency with digital print systems and production software

Professional demeanor and discretion in handling confidential materials

Ability to lift up to 30 lbs and stand for extended periods as needed

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.)

Ability to communicate and discern information effectively with onsite staff using vision, hearing, and oral/written comprehension

Ability to lift or move 40 lbs. or greater frequently