At Home Care Hospice · 1 month ago
Director of Client Services
US-IL-GLENVIEW
Full-time
Onsite
Lead/Staff, Director/Executive
$100K/yr - $120K/yr
5+ years expAt Home Care Hospice is a leading provider of community-based hospice pharmacy and pharmacy benefits management services. The Director of Client Services is responsible for leading a team to cultivate and maintain strategic client relationships, drive retention and growth, and oversee the account management process.
Health CareWellness
Responsibilities
Drives retention and growth of a large book of business across a given team
Assess, identify and train the talent on their team and appropriately assign account responsibilities
Develops Account Managers into promotional candidates for a future position
Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future
Deploys PharMerica’s advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
Engages with the C-Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services
Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution
Monitors their team’s performance on activities, tasks, contacts, and other material events with clients
Prepares on a quarterly or semi-annual basis a Book of Business Review with Management
Works with other company disciplines to assure that corporate standards are achieved
Attends client and PharMerica corporate/networking events and conferences
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
Qualification
Required
BA/BS
5-10 years previous experience managing a team in a client management, customer service, or client support role
previous experience with team management in a healthcare setting or other business-to-business setting
Ability to present to all levels of management
excellent time-management skills
basic computer skills
advanced Microsoft Office proficiency
outstanding problem solving skills
experience in root cause analysis
able to collaborate cross-functionally
experience working within a team
Preferred
MBA
related experience in pharmacy industry
Previous experience in a project management and client-facing customer service role
strong background in administrative management with the ability to manage multiple priorities and deadlines at once
strong experience in business writing
Company
At Home Care Hospice
AT Home Care is owned and operated by caring individuals with over 40 years of Health Care and Clinical expertise, and is the largest independent home health care agency in Virginia.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase