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Inside Higher Ed · 4 weeks ago

Testing Center Assistant

Pewaukee, WI

Full-time

Onsite

Entry Level

1+ years exp

Inside Higher Ed is seeking a Testing Center Assistant to provide testing center services and support for various testing programs. The role involves administering exams, maintaining a secure testing environment, and assisting candidates with their testing needs.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Administer exams using a variety of delivery systems; act as proctor for make-up and accommodated tests. Greet candidates, verify identification, provide instructions, seat candidates, start exam, monitor while testing, distribute results, and make appropriate referrals

Prepare testing paperwork, supplies and computer stations for scheduled testing assessments. Paperwork includes rules agreements, sign in logs, testing materials and exhibits

Review testing schedule and testing instructions in advance

Compile and evaluate student information before testing to ensure need for testing. Prepare Test Center reports as required

Upload and verify test scores. Troubleshoot basic testing software problems or delivery issues, notifying supervisor when major errors or incorrect data has been identified

Contact and work with global help desk centers to resolve unusual or difficult software testing problems or delivery issues

Maintain a working and updated knowledge of Test Center policies, practices, and procedures

Periodically, travel to and from Waukesha County Jail and the WCTC Waukesha Campus to administer exams

Register candidates for testing and respond to questions from walk-in candidates. Review updates on policies and procedures for various exams with candidates

Prepare for and take certification exams to be eligible/qualified to proctor exams, resolve technical problems, respond to requests for information using reference materials

Communicate the department’s services to students, faculty, and community. Answer phones and serve students in-person, direct individuals to appropriate departments/areas

Participate in and contribute to assignments and special projects of a similar nature and level

Qualification

Testing software troubleshootingData entryMicrocomputer operationsEffective communicationCustomer serviceBusiness English proficiencyOrganization skills

Required

Flexible schedule and ability to work days, evenings and Saturdays

Thorough knowledge of Business English grammar, spelling, punctuation, office practices, procedures, and equipment

Ability to type/keyboard at least 35 words per minute

Familiarity with microcomputer operations including data entry, word processing and spreadsheet/database applications

Ability to troubleshoot computer desktop problems such as rebooting system, installing and uninstalling software, setting up test workstations, checking printer problems, etc

Aptitude for organization, detail, and accuracy; ability to exercise judgment and discretion

Ability to compile, organize and maintain data, reports, and records

Ability to work effectively with individuals of different cultures and backgrounds including employees, students, clients and the general public

Ability to communicate effectively both orally and in writing

Ability to meet testing credentials to administer and proctor tests as required and pass federal background check

High school diploma plus one year of additional coursework in computers or a related field

One year of work experience in customer service or in an office environment