Application Support Analyst jobs in United States
cer-icon
Apply on Employer Site
company-logo

AssetWorks Inc · 1 month ago

Application Support Analyst

positionUnited States - Nevada
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$75K/yr - $85K/yr

AssetWorks Inc is a well-established and fast-growing ERP Software Company providing equipment and rental management software for a diverse range of market leading customers. The role will be in the Customer Service team providing exceptional first- and second-line functional support for Baseplan customers.

Information TechnologySoftware
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Provide first line functional support to Customers, liaising directly with them to resolve complex queries (e.g. application queries, training, reports, user documentation)
Maintain a high degree of customer service for all queries, providing concise and accurate information
Prioritize Customer issues and escalate business critical issues in a timely manner
Contribute solutions to the FAQ database
Direct complex queries to the correct queue for resolution
Identify chargeable activities
Effectively communicate with all team members
Ensure administration, such as time sheets are completed timely and accurately

Qualification

ERP systemsJira SoftwareBusiness processesCustomer serviceProblem solvingTime managementCommunication skillsOrganizational skills

Required

Excellent English verbal & written communication skills
Strong Customer Service focus
Excellent attention to detail and ability to solve problems
Logical Decision making and ability to take initiative
Must be organized & display good time management skills
Ability to work with interruptions & multi-task
Strong sense of achievement (results and delivery oriented)
Experience working with ERP systems
Understanding of business and accounting processes
Experience using Jira Software
Experience in the Rental and/or Equipment Servicing industries
Must be a US Citizen or Green Card Holder

Company

AssetWorks Inc

twittertwittertwitter
company-logo
AssetWorks delivers industry-leading business solutions to help asset- and infrastructure-intensive organizations control capital and operating expenditures, reduce operational complexity, and manage regulatory and policy-driven risk.
dateFounded in 1983
location
Wayne, Pennsylvania, USA
people-size5001-10000 employees
web-link
https://www.assetworks.com/

Funding

Current Stage
Late Stage

Leadership Team

T
Tony DeSilvester
Portfolio CEO
linkedin
leader-logo
John Hines
President
linkedin

Recent News

MarketScreener
Pioneer Power Receives e-Boost Order from the City of Long Beach, California
2025-09-25
EIN Presswire
Enterprise Asset Management Market Market Valued at $3.4 Billion in 2021, Expected to Hit $9.9 Billion by 2031
2025-08-08
SNS Insider pvt ltd
Industrial Asset Management Market to Hit USD 654.30 Billion by 2032, Owing to Rising Demand for Predictive Maintenance and IoT-Driven Asset Optimization | SNS Insider
2025-05-29
Company data provided by crunchbase