Seneca Holdings · 4 weeks ago
Systems Help Desk Technician
Langley Air Force Base, VA
Full-time
Onsite
New Grad, Entry Level
0+ years expSeneca Holdings is part of the Seneca Nation Group, focusing on federal government contracting. They are seeking a Systems Help Desk Technician to assist users with IT equipment issues, provide help desk support, and maintain documentation and security protocols.
BankingFinancial ServicesFinTechInsurance
No H1B
U.S. Citizen Only
Responsibilities
Assists users with government furnished IT equipment (GFE) problems, relating to hardware, software, and network configurations
Responds to telephone, e-mail, and walk-in help requests from customers
Troubleshoots all Microsoft Office Automation Tools, Microsoft Operating Systems, and Microsoft Electronic Mail software, as well as any other Automated Information System interfaces with the PC
Staffs the help desk and provides knowledge to other staff members and advises on computer operations to MTF users
Validates user accounts for active and non-active staff
Resolves customer problems with remote desktop applications
Supports the implementation of computer security through automated procedures, manual fixes, and customer interaction
Communicates daily with Higher Headquarters to ensure user access to the network
Offers feedback to MTF section supervisors, work group managers and customers concerning customer service and work order status
Assists implementation of small-scale Information Technology (IT) projects local to Langley AFB. Oversight and guidance on said projects will be provided by the Help Desk Manager (Government) and the Chief Information Officer (CIO)
Maintains conceptual knowledge of networking to troubleshoot PC problems such as connections and file level security
Maintains Information Assurance Vulnerability Management (IAVM) security updates and packages. Installs, verifies, and reports on updates to appropriate agencies or staff
Produces, updates, and maintains proper documentation of GFE issued or returned. Verifies locations of deployed GFE listed in the equipment system of record
Performs all other additional duties as assigned appropriate to the profession
Qualification
Required
Assists users with government furnished IT equipment (GFE) problems, relating to hardware, software, and network configurations
Responds to telephone, e-mail, and walk-in help requests from customers
Troubleshoots all Microsoft Office Automation Tools, Microsoft Operating Systems, and Microsoft Electronic Mail software, as well as any other Automated Information System interfaces with the PC
Staffs the help desk and provides knowledge to other staff members and advises on computer operations to MTF users
Validates user accounts for active and non-active staff
Resolves customer problems with remote desktop applications
Supports the implementation of computer security through automated procedures, manual fixes, and customer interaction
Communicates daily with Higher Headquarters to ensure user access to the network
Offers feedback to MTF section supervisors, work group managers and customers concerning customer service and work order status
Assists implementation of small-scale Information Technology (IT) projects local to Langley AFB. Oversight and guidance on said projects will be provided by the Help Desk Manager (Government) and the Chief Information Officer (CIO)
Maintains conceptual knowledge of networking to troubleshoot PC problems such as connections and file level security
Maintains Information Assurance Vulnerability Management (IAVM) security updates and packages. Installs, verifies, and reports on updates to appropriate agencies or staff
Produces, updates, and maintains proper documentation of GFE issued or returned. Verifies locations of deployed GFE listed in the equipment system of record
Performs all other additional duties as assigned appropriate to the profession
Have proper certification meeting intent of the Department of Defense Directive (DoDD) 8570
Be qualified as an Information Assurance (IA) Technical Level (TL) I
Must have one of the following certifications required for IA TL I: Computing Technology Industry Association (CompTIA) A+, CompTIA Network+, or Systems Security Certified Practitioner (SSCP)
Tier 3 (T3) Investigation for HSPD-12 suitability purposes and for access eligibility
Preferred
6 months to a years of experience, at a minimum, would be preferred
Benefits
Medical
Dental
Vision
Life
Disability
Voluntary benefit programs (critical illness, hospital, and accident)
Health savings and flexible spending accounts
Retirement 401K plan
Company
Seneca Holdings
Seneca Holdings is the investment arm of the Seneca Nation of Indians, and has unique sovereign advantages that help to create value.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jeffrey Ellis
Chief Executive Officer
Recent News
Rochester Business Journal
2025-08-08
Company data provided by crunchbase