Global Accounting Network · 1 month ago
Client Success Manager (MSP)
Syosset, NY
Full-time
Onsite
Mid Level
$75K/yr - $85K/yrGlobal Accounting Network is seeking a Client Success Manager to act as a technical advisor and bridge the gap between business needs and IT solutions. This role involves collaborating with various teams to ensure client environments are secure and reliable while optimizing IT investments.
ConsultingFinanceProfessional Services
Responsibilities
Act as a trusted technical advisor to client stakeholders, building strong, lasting relationships
Collaborate with the vCIO to design and execute technology roadmaps that align IT with business goals
Provide proactive recommendations to optimize performance, strengthen security, and support growth
Participate in account reviews, reporting, and planning to ensure client satisfaction and retention
Serve as an escalation point for advanced issues across desktop, server, networking, cloud, and virtual environments
Oversee the deployment, configuration, and optimization of IT solutions including networks, servers, Microsoft 365, and cybersecurity platforms
Monitor client environments to identify and address risks before they impact operations
Ensure service stability, uptime, and smooth coordination between the help desk and client teams
Provide desktop troubleshooting support and assist the helpdesk team with escalated issues
Maintain accurate documentation of client systems, configurations, and service history
Support account-level reporting by tracking service metrics and identifying trends for improvement
Champion best practices for system performance, security, and disaster recovery
Contribute to knowledge-sharing within the MSP team to continuously improve service delivery
Qualification
Required
Act as a trusted technical advisor to client stakeholders, building strong, lasting relationships
Collaborate with the vCIO to design and execute technology roadmaps that align IT with business goals
Provide proactive recommendations to optimize performance, strengthen security, and support growth
Participate in account reviews, reporting, and planning to ensure client satisfaction and retention
Serve as an escalation point for advanced issues across desktop, server, networking, cloud, and virtual environments
Oversee the deployment, configuration, and optimization of IT solutions including networks, servers, Microsoft 365, and cybersecurity platforms
Monitor client environments to identify and address risks before they impact operations
Ensure service stability, uptime, and smooth coordination between the help desk and client teams
Provide desktop troubleshooting support and assist the helpdesk team with escalated issues
Maintain accurate documentation of client systems, configurations, and service history
Support account-level reporting by tracking service metrics and identifying trends for improvement
Champion best practices for system performance, security, and disaster recovery
Contribute to knowledge-sharing within the MSP team to continuously improve service delivery
Proficiency with Microsoft Windows Server, Active Directory, Group Policy, and replication
Experience with virtualization platforms (VMware vSphere, Microsoft Hyper-V)
Microsoft 365 administration, migration, and support
Microsoft Azure administration and support, including Azure Virtual Desktops (AVD)
Strong networking knowledge: LAN/WAN, DNS, DHCP, VLANs, and wireless networks (e.g., Cisco Meraki, HP Aruba, etc.)
Firewall implementation and troubleshooting experience (e.g., Sophos, SonicWall, etc.)
Excellent desktop troubleshooting skills and experience assisting the helpdesk team
Familiarity with VDI solutions such as Omnissa Horizon View
Familiarity with monitoring, scripting, and automation tools (e.g., ConnectWise Automate)
Knowledge of vulnerability scanning tools (Nessus or similar)
Backup and disaster recovery solutions (Veeam, Datto, etc.)
Support of business applications (Adobe, Bluebeam, etc.)
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users
Compassionate, empathetic, and client-focused mindset
Exceptional attention to detail with a strong sense of urgency
Active listener with proven collaboration and teamwork abilities
Proficient in time management and organization, both individually and on behalf of others
Energetic, self-motivated, and well-organized professional
Critical thinker with the ability to prioritize effectively and meet deadlines
Proven ability to solve complex problems with accountability and reliability
Preferred
Prior experience in a Managed Service Provider (MSP) or similar client-facing IT role preferred
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Vision insurance
Company
Global Accounting Network
Global Accounting Network provides career and talent solutions in the finance sector.
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Adrian O'Connor
Founding Partner
Company data provided by crunchbase