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RR Donnelley · 2 days ago

IT Support Engineer

Phoenix, AZ

Full-time

Onsite

Entry Level

$55K/yr - $83K/yr

1+ years exp

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. They are seeking an IT Support Engineer to provide support across a broad range of technologies, ensuring first-class customer service while managing incidents and requests related to endpoint equipment.

Marketing & Advertising

H1B Sponsor Likely

Responsibilities

Handles routine and less complicated problems without assistance

Learning and applying basic knowledge of IT systems and operational processes/policies

Developing knowledge of RRD policies, processes, systems and business lines

Generally considered entry level, based on a developing knowledge of IT systems, technologies or RRD operational norms

Build, install and maintain endpoints (PCs & MAC) in accordance with IT standards

Maintain and problem-solve issues related to installed endpoints Windows & MAC, with routine maintenance as assigned

Partners and collaborates with enterprise support teams and outside vendors to resolve problems or issues

Responsible for the direct provision of desk-side support as necessary

Helps to manage local LAN architecture and components in compliance with enterprise standards

Assists with support of wireless networks, servers, network and peripheral devices related to desktop infrastructure, in accordance with department standards

Maintains a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Take ownership of issues by carrying out problem analysis to implement appropriate solution, with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary

Identify potential changes and system improvements to present to management consideration and implementation

Ensure that work is carried out within agreed service levels and in accordance with department guidelines and corporate policies

Ensure all interactions (incidents, change tickets, etc) are logged/maintained within RRD ITSM toolset

Maintains and takes ownership of asset record inventory throughout the life-cycle of end-points

Performs other related duties and participates in special projects as assigned

Qualification

Endpoint software OSMS WindowsMACMicrosoft OfficeGoogle SuiteProblem-solving skillsCommunication skills

Required

Bachelor degree in discipline related to functional work or role with up to 1-3 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience

Knowledge of endpoint software OS such as MS Windows current and recent versions, MAC, Microsoft Office, Google suite & Google Drive a plus

Following facilities EHS (Environmental Health & Safety procedures) PPE (Personal Protective Equipment) and procedures a must

Lifting - Potential lifting up to 25 pounds occasionally to move objects

Able to demonstrate good problem-solving skills and appropriately apply proven solutions

Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance

Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine

Requires good communication skills, both verbal and written

Able to communicate effectively with diverse groups of people when completing work assignments

Benefits

Medical, dental, and vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees

http://www.rrd.com

H1B Sponsorship

RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (16)

2022 (14)

2021 (6)

2020 (14)