Salesforce · 1 month ago
AI Solution Architect, Agentforce Supply Chain
United States
Full-time
Remote
Senior Level, Lead/Staff
$163K/yr - $244K/yr
8+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The AI Solution Architect leads multiple team members in complex enterprise customer engagements, ensuring alignment between customer requirements and technical feasibility while contributing to the organization’s strategic roadmap.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Final State Vision: Own the final state vision of the overall solution, ensuring alignment between customer requirements, business processes, and technical feasibility, especially for Agentforce and AI integrations
Configuration Activities: Lead all platform configuration activities for the solution, from initial design through to deployment
Process Improvement: Identify business process improvements and opportunities for automation, translating these into actionable solution designs
Issue Resolution: Applying knowledge, skills, and judgment to make decisions and resolve issues throughout the project lifecycle
Workstream Leadership: Lead multiple team members across one or more workstreams, executing on strategies and key deliverables, and efficiently scoping work and assessing implementation level of effort
Billable Utilization: Maintain a target billable utilization aligned to the role
Integration Mapping: Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints
AI Process Design: Design business processes that embed AI/ML capabilities, including building agentic prompts in a no-code environment and defining automated processes involving Agentforce solutions
Documentation: Documenting work using flow charts, written descriptions, screenshots, and videos to ensure clear knowledge transfer and compliance
Integration Literacy: Demonstrate integration literacy with core systems (ERP, PLM, MES, etc.)
Enterprise Application Expertise: Leverage deep enterprise applications and transformations experience to understand the integration of cloud solutions within the customer's existing technology stack
Strategic Advising: Serve as an advisor to the hands-on team members and client stakeholders, coaching in execution and solution best practices to maximize customer ROI
Business Acumen: Apply expert level knowledge of the client’s business and key processes in their industry specific domain to ensure the solution delivers strategic value
Internal Contribution: Contribute to internal efforts aligned to the organization’s strategic roadmap, sharing expertise to build the broader team's AI and Agentic capabilities
Qualification
Required
8+ Years of practical experience in enterprise software implementation, technology consulting, or solution architecture for large-scale digital transformations
Deep enterprise applications and transformations experience with core systems (ERP, PLM SCM, MES, or similar) required
In-depth knowledge of key processes in industry-specific solutions
Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective implementation designs
Expertise in process modeling tools and standard methodologies. Excellent process design skills, including the ability to critique visual elements and optimize user flows
Direct experience developing or implementing agentic AI and generative AI solutions at an enterprise scale, managing modules or workstreams across all project stages (design, deployment, and post-go-live support)
Expert level knowledge of project management tools, data modeling, systems analysis, and design
Ability to travel as required to meet with key customers and partners
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase