Anova · 1 month ago
Patient Service Representatives -Remote
United States
Full-time
Remote
Entry Level
$30/hr - $75/hr
1+ years expAnova Care is a provider of home care and home health services, and they are seeking several Patient Services Representatives. This entry-level position serves as the point of contact for patients, handling phone calls, making appointments, and providing excellent customer service.
Customer ServiceInformation ServicesInformation Technology
Responsibilities
Answers the telephone promptly and courteously, refers calls to the appropriate area and identifies and refers urgent calls correctly
Makes and assists in making initial and return appointments, confirming the patient's current address, phone number, and insurance information, and updates these in the computer system, or as appropriate
Registers patients, generating required paperwork for a patient visit
Calls patients to remind them of their scheduled visit at least one business day before
Collects co-pays
Demonstrates excellent customer service skills
Qualification
Required
Requires a high school diploma or GED
1+ year of customer service experience preferably in the medical setting or an equivalent combination of training and experience
Able to read and communicate in English with computer literacy is required
Must possess excellent communication and interpersonal skills in order to greet patients and visitors in person or over the phone
Must be able to communicate well with all levels of healthcare professionals
Ability to maintain a high standard of customer service and company protocol in fast-paced environment
Must be able to utilize personal initiative, maintain a steady level of productivity, be a self-starter
Preferred
Medical terminology knowledge is highly desirable
Benefits
401(k)
403(b)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Opportunities for advancement
Paid sick time
Paid time off
Retirement plan
Vision insurance
Flexible schedule
Mileage reimbursement
Company
Anova
Anova is the leading global provider of Industrial Internet of Things (IioT) solutions to remotely monitor and manage industrial assets.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2026-01-22Acquired
Leadership Team
Gregg Field
Chief Operating Officer
Gregg Berres
Chief Revenue Officer (CRO)
Recent News
2026-01-22
Company data provided by crunchbase