Virginia Credit Union · 2 weeks ago
AVP Area Sales Manager
Roanoke, VA
Full-time
Onsite
Senior LevelVirginia Credit Union is seeking an AVP Area Sales Manager to lead and coach branch managers and employees towards sales and service excellence. The role involves overseeing branch operations, ensuring compliance, and developing staff to meet strategic goals and deliver high-quality service to members.
AdviceBankingFinanceFinancial ServicesMortgage
Responsibilities
Ensure the delivery of quality service, consultative sales, operating policies and procedures and general human resource functions to include approving requests for new positions, interviewing candidates, resolving employee’s issues, review and writing performance evaluations
Ensure new hires transition appropriately from training to the branches. Communicate sales and service standards and expectation to all new hires
Works with SVP of Branch Sales and Service to establish goals and ensure that member service and sales objectives are consistently met by coaching and developing branch staff to achieve results that support our members’ financial goals
Partner with Branch Managers, Asst. Branch Managers, Teller Managers, MSOS, Internal Audit, Security to assure that all branches meet compliance standards and guidelines
Oversee assigned branches to ensure that business and member service and sales goals are consistently met
Coach and develop branch managers to results that support strategic initiatives and goals
Observe and coach member interactions with branch staff
Develop skills of branch managers and their staff by partnering with the Training Department to support the business objectives
Design specific “Action Plans” for each branch manager and follow up monthly to track development
Partner with Member Services leadership team to establish goals for branches to support the strategic initiatives
Partner with Member Service leadership team for consistent service, sales and operations across all member delivery channels
Provide effective rewards and recognition to branch staff
Reply to and resolve member complaints
Review various reports for trends (sales performance, service levels, overtime, fee waivers, teller outages, operational outages, audits etc.) and recommended actions/next steps
Participate in branch budget process
Foster and develop partnerships between branch management and all business units
Establish and maintain effective working relationship with branch personnel and other departments throughout VACU
Partner with and accountability to MSOS for branch operations
Complete all required BSA and OFAC training. Report all suspicious activity to Security. Hold staff accountable for compliance with BSA and OFAC policies and procedures by invoking appropriate disciplinary action when violations are discovered; and ensure that all staff complete required training programs
Other duties as assigned
Qualification
Required
Leads and coaches branch managers and all branch employees to sales and service excellence
Supports strategic initiatives through effective coaching, operating practices and employee development
Work closely with branch management team to ensure quality performance with compliance, operations, security, branch audits, sales and service
Create and develop key processes to monitor progress i.e. branch employee referral system, cash outages, operational losses and branch audits
Ensure the delivery of high quality service and consultative sales to members
Ensure the delivery of quality service, consultative sales, operating policies and procedures and general human resource functions to include approving requests for new positions, interviewing candidates, resolving employee's issues, review and writing performance evaluations
Ensure new hires transition appropriately from training to the branches
Communicate sales and service standards and expectation to all new hires
Works with SVP of Branch Sales and Service to establish goals and ensure that member service and sales objectives are consistently met by coaching and developing branch staff to achieve results that support our members' financial goals
Partner with Branch Managers, Asst. Branch Managers, Teller Managers, MSOS, Internal Audit, Security to assure that all branches meet compliance standards and guidelines
Oversee assigned branches to ensure that business and member service and sales goals are consistently met
Coach and develop branch managers to results that support strategic initiatives and goals
Observe and coach member interactions with branch staff
Develop skills of branch managers and their staff by partnering with the Training Department to support the business objectives
Design specific 'Action Plans' for each branch manager and follow up monthly to track development
Partner with Member Services leadership team to establish goals for branches to support the strategic initiatives
Partner with Member Service leadership team for consistent service, sales and operations across all member delivery channels
Provide effective rewards and recognition to branch staff
Reply to and resolve member complaints
Review various reports for trends (sales performance, service levels, overtime, fee waivers, teller outages, operational outages, audits etc.) and recommended actions/next steps
Participate in branch budget process
Foster and develop partnerships between branch management and all business units
Establish and maintain effective working relationship with branch personnel and other departments throughout VACU
Partner with and accountability to MSOS for branch operations
Complete all required BSA and OFAC training
Report all suspicious activity to Security
Hold staff accountable for compliance with BSA and OFAC policies and procedures by invoking appropriate disciplinary action when violations are discovered
Ensure that all staff complete required training programs
Other duties as assigned
Company
Virginia Credit Union
Virginia Credit Union provides banking, financial seminars, and advisory services.
Founded in 1928
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.07MKey Investors
National Credit Union FoundationVizo Financial Corporate Credit Union
2024-09-26Grant· $0.06M
2024-05-15Grant· $0.01M
Leadership Team
Stephanie Vick
EVP/CFO
Christopher Saneda
Sr. Executive Vice President - Chief Operating Officer
Recent News
Virginia Credit Union
2025-10-09
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