Sportime | John McEnroe Tennis Academy · 1 month ago
Administration and Member Relations Coordinator
Kings Park, NY
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hrSportime, operating premier tennis and sports facilities in New York State, is seeking an Administration and Member Relations Coordinator. This role is crucial for daily operations, focusing on administrative support, member communication, and program sales to ensure an exceptional experience for members and guests.
Sports
Responsibilities
Support Assistant General Manager with administrative and operational tasks as needed
Provide support at the front desk, assisting with daily operations and customer service needs
Promote and sell SPORTIME membership and programs
Respond to all inquiries regarding programs, billing, and account status in a timely and professional manner
Assist members with concerns, suggestions and complaints
Keep track of and order club coffee supplies and water
Schedules, sets appointments for and calculates all tennis & pickleball seasonal courts
Calculate and set up member payment plans for programs, summer camp and turf rentals
Send personal emails as well as send emails blasts through Google Mail
Assist with billing inquiries and contribute to the preparation of monthly financial reports
Monthly billing and accounts receivable reports
Keep track of and reconcile monthly petty cash expenses
Handle daily banking and accounts receivable processes accurately and securely
MOD duties, such as opening or closing club and following club procedures
Assist with booking, scheduling, and collecting dues for seasonal court contracts throughout the year
Attend all department head, front desk and other meetings required
Help front desk with any issues that may arise on a daily basis
Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact
Qualification
Required
Solid computer skills (Microsoft applications) a MUST
High school Diploma or equivalent
Demonstrated knowledge of SPORTIME programs, services, policies and procedures
Knowledge of arithmetic, using mathematics to solve problems
Ability to listen to and understand information and ideas presented through spoken words and sentences
Being aware of other's reactions and understanding why they react as they do
Ability to communicate verbally and in writing so that others will understand
Ability to lift and carry up to 20lbs
Ability to apply general rules to specific problems to produce answers that make sense
Ability to work under pressure
Ability to multi-task
Ability to keep information confidential
Ability to develop constructive and cooperative working relationships with others and maintain them over time
Benefits
Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
Health, dental and vision insurance - Full-time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from employees’ gross pay; Sportime contributes to the premiums of employees based upon gross pay thresholds.
401k Plan with employer match – Employees over 21 years of age are eligible to enroll in the Sportime 401k Retirement Plan and employer match after one year of employment, including 1000 hours in a calendar or anniversary year.
Company
Sportime | John McEnroe Tennis Academy
Launched in 2010, and now offering 5 locations in NYC, Long Island and Westchester, JMTA is the Tri-state areas #1 program for developing nationally and internationally competitive juniors, as well junior players of all ages and levels who aspire to be the best that they can be.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase