Salesforce · 1 month ago
Cloud Success Readiness - Sales Cloud/Platform Senior Readiness Success Architect
Washington - Seattle
Full-time
Hybrid
Senior Level
$163K/yr - $224K/yr
5+ years expSalesforce is the #1 AI CRM, dedicated to driving customer success through innovation. As a Senior Readiness Success Architect, you will leverage your product knowledge and technical expertise to enhance customer experiences with Sales Cloud and Platform, while collaborating with various teams to ensure effective product adoption and customer engagement.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Maintain deep understanding of Sales Cloud and Platform products and roadmap and engage with T&P and CSG stakeholders in the development of Sales Cloud and Platform product feedback, roadmaps, strategic readiness plans, and customer adoption plays
Develop expertise for all new product and feature introductions, large-scale migration efforts or product retirements. Document best practices and learnings from product interaction (e.g. pilots, pre-launch discovery) to deliver to Cloud Success teams —including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders— and deliver readiness for scale
Create presentations to visually communicate Cloud Success and Readiness impact. Create and conduct impactful Quarterly Business Review communications and sessions with executive stakeholders. Collaborate with team to create and visually communicate Readiness program impact. Other presentation and executive presentation responsibilities as needed
Collaborate closely with your Cloud Success team, leveraging your product, domain and business knowledge to create a holistic POV and strategic approach that supports the overall Sales Cloud and Platform strategy and customer success, working with stakeholders across the organization
Maintain deep technical, functional and domain knowledge across all in-market and new products. Practice continuous learning through first-hand product experimentation and participation in Product-driven betas, pilots and collaboration with SMEs in the Success Ecosystem
Identify, document, and track all recommended product enhancements reflecting inputs from customer, partner and internal stakeholders. Develop product requirements and deliver to Product Leadership for roadmap consideration
Establish and own relationship with Product Management Leaders and key subject matter experts; strengthen strategic relationship with T&P
Provide product expertise to support the creation and rollout of adoption strategies to improve product adoption score and overall customer health
Work with other Readiness Success Architects across Cloud Success to continuously improve our operating model and share best practices
Qualification
Required
5+ years experience in Customer Success or Product Management individual contributor role in the SaaS industry
5+ years with executive storytelling and visual communications, including creating and delivering impactful, resonant presentations for executive audiences
Hands-on experience working with Sales Cloud and/or Platform products, including deep understanding of current product suite and product capabilities that meet common customer use cases; understanding of competitor products and landscape a plus
Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives
Has held positions requiring interaction with both technical and non-technical stakeholders at the across different functions. Understands and can translate customer use cases to technical and functional requirements
Strong visual and written communication skills. Proven record of presenting to and updating internal and external stakeholders, including executive personas
Approach work with a ‘beginner's mind' and shift focus and direction when needed to drive higher priority outcomes
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
Ability to confidently synthesize a broad array of information, identify themes, and develop tactical plans to drive meaningful business changes with executives
Can apply domain and product knowledge to influence product leaders priorities and design decisions. Build relationship as trusted partner with Technology & Product organization
Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimal noise
Makes good decisions based upon a mixture of analysis, experience, and judgment. Has ability to manage competing and evolving priorities. There will always be more than can be done in a day, so having the right priorities and focus is required
Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust of other parties quickly during negotiations; has a good sense of timing
Has a bias for action and can manage through ambiguity to drive collaboration and informed decision making to achieve goals and deliverables
Preferred
Consulting and Salesforce product experience a plus
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
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