Genesee Education Consultant Services (GECS) · 4 months ago
Helpdesk Assistant
Flint, MI
Full-time
Onsite
Entry Level
$15.80/hr - $18.07/hr
2+ years expGenesee Education Consultant Services (GECS) is seeking a Helpdesk Assistant to provide technical assistance and problem resolution support for end users on a variety of software applications. The role involves supporting users with software applications, training end users, and maintaining knowledge of current operating systems and software releases.
Education Management
Responsibilities
Provides technical assistance and problem resolution support for end users on a variety of software applications in a help desk environment
Provides support and problem resolution on the use of the Internet, word processing, database management, spreadsheets, email, voice mail and other district/GenNET consortium software applications
May assist with designing, coordinating and implementing a variety of software application support training programs for end users
Assists TMS leadership in prioritizing customer service requests
Identifies, communicates and prioritizes training needs to TMS leadership
Develops training documentation, translates and communicates technical information into understandable terms
Maintains a current knowledge of operating systems, equipment utilization and application software releases and upgrades
Follows manufacturer and district policy on software copyright laws and ethical use procedures. Informs users of copyright laws and compliance procedures
Monitors and responds to all helpdesk requests; answers helpdesk phone calls
Consistently models Win-Win leadership
Performs other related duties as assigned
Qualification
Required
Associate's degree in computer science, open systems technology, information systems, office administration, business or related technical field required
Documented/demonstrated current knowledge of word processing and spreadsheets required
Demonstrated knowledge of software applications, as well as a working knowledge of a variety of word processing, spreadsheet and database programs, email and voicemail
Working knowledge of current operating systems
Ability to read and interpret technical manuals to assist users
Ability to deliver training to customers utilizing online, interactive television, and stand-up oral and visual presentation techniques
Ability to utilize district technology and work to maintain proficiency, as required skill sets change with technology and/or the needs of the district
Ability to solve problems logically
Ability to offer multiple solutions to application and operational problems and challenges
Effectively manage multiple tasks and demonstrate effective time management skills to meet deadlines
Must have excellent written, oral, and interpersonal communication skills, including telephone communication
Must be able to adapt to changing priorities and to assimilate new knowledge quickly and effectively in order to incorporate the products and outgrowths of evolving technologies
Strong teamwork, interpersonal communication and problem-solving skills
Capable of working collaboratively in a fast-paced, dynamic environment
Demonstrated mental/physical ability and stamina for meeting the essential duties of the position and the ability to travel to and from the intermediate school district and the constituent school districts in the service area
Punctuality and good attendance are requirements for the position
Ability to work a flexible work day and work week
Ability to exercise good judgment and make decisions in accordance with board policies and established administrative operating procedures
Preferred
Documented /demonstrated related work experience may be considered as part of the plus 60 hours
Two years' work experience providing end user support for PC application software, system software or related technical support experience in a help desk environment preferred
Experience in the development, installation, training and support of application software preferred
Experience providing daily customer service pertaining to computer applications preferred
Company
Genesee Education Consultant Services (GECS)
Genesee Education Consultant Services, Inc. hires employees for 25 school districts within Genesee County and surrounding areas.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase