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Acrisure · 2 days ago

Compliance and Quality Assurance Auditor

Oak Ridge, TN

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Acrisure is building a community where people can grow and thrive, and they are seeking a Compliance and Quality Assurance Auditor. The role involves auditing claims, collaborating with stakeholders, mentoring co-workers, and managing various processes related to claims handling.

Financial ServicesInsuranceInsurTech

Responsibilities

Audits litigated and non-litigated claims, including Bodily Injury, Auto Physical Damage (APD) and Cargo claims

Works with leadership on establishing metrics and reporting on results

Expected audit of 2 claims a month per claim handler

Experienced with auditing and technical front-line claims handling/management

Collaborate with internal and external stakeholders to drive successful claim outcomes

Mentors less experience co-workers to develop their understanding of procedures, state laws, and help others improve their claims handling ability

Ability to back-stop claims leadership in a temporary capacity

Training lead for new hires

Assist with carrier renewals and audits

Manage closed file processes around deductible recovery and salvage

Other duties may be assigned

Qualification

Adjuster licenseHeavy Commercial Auto claimsBodily Injury claimsAPD claims experienceLitigated claims exposureCommercial auto insuranceAnalytical thinkingBasic computer skillsAttention to detailCommunication skillsTime managementInterpersonal skills

Required

High school Diploma or equivalent is required

10+ years in Heavy Commercial Auto/ Bodily Injury claims handling or a similar role

Exposure to litigated claims, and current industry standards around multi state good faith claims practices is essential

Must hold an active adjuster license, multi-jurisdictional a plus

Strong understanding of commercial auto/trucking insurance and claims litigation principles

Strong organization skills, attention to detail and the ability to multi-task and prioritize work are required

Analytical thinking skills are needed to properly evaluate complex claims

A strong attention to detail is necessary as claims adjusters must carefully review documents and policies

Good verbal and written communication skills, as well as interpersonal skills are required

Basic computer skills or the ability to quickly learn new software are required

A strong work ethic and time management skills is needed, to efficiently handle a caseload ranging from minor to complex claims

Ability to establish and maintain good rapport with clients and claimants is needed; including the potential for on-site customer visits

Ability to calculate figures is required

Ability to work with minimal supervision and maintain professionalism in challenging situations while providing top tier service to customers and business partners