Salesforce · 1 month ago
Senior Success Architect
Indiana - Indianapolis
Full-time
Hybrid
Mid, Senior Level
$163K/yr - $224K/yr
3+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Senior Success Architect plays a flexible and pivotal role in supporting a wide range of customers, providing technical support, delivering educational sessions, and assisting with foundational architectural health checks to ensure long-term customer success.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Drive Customer Impact – Partner with a portfolio of customers, assessing their implementations and delivering recommendations on common technical issues, feature adoption (Guide), and foundational solution design (basic Architect)
Lead with Expertise – Serve as a trusted technical generalist, providing reactive and proactive guidance on product best practices
Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to customer stakeholders and managers, positioning yourself as a trusted advisor
Innovate & Solve Problems – Triage capability gaps and design inefficiencies, resolving common issues directly and escalating complex architectural challenges to senior Success Architects
Execute Proven Strategies – Leverage and execute playbooks from Support, Guides, and the Architect team to meet customer needs
Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth
Qualification
Required
3-5+ years of hands-on technical experience (e.g., Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin)
Strong working knowledge of Salesforce products, platform capabilities, technical governance and best practices
Experience participating in complex implementations and understanding integration principles
Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices
Ability to assess business objectives, propose solution options and drive stakeholder alignment
Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and technical audiences
Skilled in creating clear, visually compelling design documents for diverse stakeholders
Proven ability to manage customer-facing discussions and explain technical concepts clearly
High proficiency in English
Ability to identify design inefficiencies, recommend optimizations and drive customer transformation
Provide data-driven insights on customer success stories and industry trends
Passion for continuous learning and staying ahead of emerging technologies
Strong functional and configuration knowledge of Sales Cloud features, including opportunity/pipeline management, forecasting, email integration and advanced capabilities such as Einstein Conversation Insights, Sales Engagement and Sales Performance Management
Ability to configure and optimize these features to meet business needs
Proficient in understanding and troubleshooting data models, relationships (lookup/master-detail), validation rules and data governance best practices
Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica) and third-party connectors
Strong understanding of role hierarchy, sharing rules, profiles, permission sets and security configurations
Ability to review a customer's security model for common issues
Skilled in identifying common anti-patterns and escalating to senior architects for resolution
Ability to read, understand, and debug APEX, Visualforce, and Lightning Web Components (LWC)
Hands-on development experience is a strong plus, but the primary focus is on configuration and troubleshooting
Familiarity with governor limits and best practices for efficient code execution
Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event-driven architectures
Experience working with OAuth, Platform Events, External Objects and tools like Salesforce Connect and Event Relay
Required: Salesforce Admin, Sales Cloud Consultant
Preferred
Familiarity with industry- or vertical-specific solutions
Desired: Advanced Admin, Platform App Builder
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase