Atlassian · 1 day ago
Principal Support Engineer – Cloud Migrations
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$114K/yr - $164K/yr
10+ years expAtlassian is a company motivated by the goal of unleashing the potential of every team through their software products. They are seeking a Principal Support Engineer to lead the Cloud Migrations Support team, providing expertise and support to enterprise customers during their migration to the cloud and enhancing the overall migration experience.
CollaborationEnterprise SoftwareSaaSSoftware
Responsibilities
Able to efficiently communicate as the internal SME with customers/partners at an executive level on in-depth technical details, progress and next steps
Ability to assess tickets, summarize root causes, recommend solutions and drive strategic initiatives to address gaps
Simplify perplexing situations and lead calmly through periods of crisis - Experience implementing and optimizing operational processes
Capability to define, drive and own challenges as they arise
Assist in the development of knowledge articles and guides for process improvements/enhancements
Give guidance to team-members to assist with progressing issues (via effective troubleshooting and communication)
Act as a customer champion by being the voice of the customer - Check communication channels to stay on top of and communicate effectively and proactively with the company or team updates
Mentor on how to perform strong technical, soft skill, and behavioral interviews with recommendations on how to present clear interview feedback for technical, soft skills, and Enterprise Support characteristics in both debriefs and write-ups
Qualification
Required
10+ years of experience in support, software services, and/or system administration for large end-user platforms
5+ years' experience in working with Enterprise Customers in a high-touch support model with operational governance
Strong database skills, with the ability to write and update SQL queries with ease
Strong experience with networks and supporting technologies, including proxies, load balancers, LDAP, SSL, etc
Strong experience with Identity technologies (SSO, SAML, LDAP, Active Directory, Oauth)
Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.)
Understanding of operating systems (e.g. Linux, OS X, and/or Windows)
General experience with Systems Architecture, including supporting and designing complex technical environments
General experience with writing, reviewing, or modifying Scripts (Python, Bash/Shell, Powershell)
General experience with APIs, REST calls and CLI tooling
General experience with diagnostic tooling, such as Splunk, Grafana, etc; including log file analysis and debugging
General experience with third-party tooling such as Tampermonkey, and GSuite products
Has an understanding of Cloud-based PaaS & AaaS platforms, specifically AWS or Google; including architecture and business benefits
General experience with Java, especially JVM components
Preferred
Experience with the Atlassian suite of applications (Jira, Confluence, Bitbucket, etc) desirable
Proactively identify knowledge opportunities when new technologies are included in the stack (Synchrony, AWS, Azure)
Benefits
Health and wellbeing resources
Paid volunteer days
Company
Atlassian
Atlassian is a software company that offers proprietary software products for teamwork, project management, and software development.
10001+ employees
H1B Sponsorship
Atlassian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (351)
2024 (184)
2023 (190)
2022 (259)
2021 (156)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
T. Rowe PriceAccel
2015-12-10IPO
2014-04-08Secondary Market· $150M
2010-07-14Series A· $60M
Leadership Team
Michael Cannon-Brookes
CEO and Co-Founder
Scott Farquhar
Co-Founder and Board Member
Recent News
The Motley Fool
2025-12-26
2025-12-21
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