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TruGreen · 21 hours ago

Contact Center Sales Team Lead

Tampa, FL

Full-time

Hybrid

Mid, Senior Level

$32K/yr - $59K/yr

2+ years exp

TruGreen is committed to providing personalized attention for our associates and focuses on developing proud, dynamic teams. The Contact Center Sales Team Lead is responsible for driving sales of TruGreen products and services while mentoring other sales representatives and supporting overall sales efficiency and performance.

Customer ServiceLandscapingService Industry

Responsibilities

Engages with customers and prospects via acquisition & outbound calls to present and sell the full range of TruGreen services

Demonstrates advanced sales process knowledge and execution through exceptional ability to convert prospects into new customers, upsell/bundle service lines, and retain new customers

Demonstrates advanced product knowledge and superior service leading to improved customer experiences and strong sales numbers

Leads and influences team members by example, demonstrating the highest quality of sales skill and customer focus in a way that peers can learn from and replicate

Supports the Contact Center Supervisor (and other leaders as required) in monitoring sales representatives’ metrics/conversations and coaching them on sales skills and efficiency to drive a higher level of individual and team performance

Accepts other delegated responsibilities from Contact Center leadership as needed to support sales objectives including, but not limited, to new hire training support and facilitation, manage and lead teams, providing support while actively pursuing individual sales targets

Achieves individual sales targets on designated sales shifts as well as assists the team to achieve sales targets during supervisory shifts

Provides coaching sessions and training facilitation in person or virtually

Leads will regularly monitor live calls to provide immediate coaching, including but not limited to barging in, taking over and assisting agent with customer

Supports location leadership in all on site requirements including, safety protocols and regulations, health screenings, and basic facilities upkeep

Qualification

Sales experienceCustomer serviceLeadership skillsMicrosoft OfficeSales techniquesData entryVerbal communicationWritten communicationTeam facilitationInterpersonal skills