Mass General Brigham · 1 month ago
MRI Customer Service Representative
Newton, MA
Part-time
Onsite
New Grad, Entry Level
$17.36/hr - $23.08/hr
0+ years expMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. The MRI Customer Service Representative facilitates the relationship between the company and its clients by resolving customer inquiries and complaints through various communication methods and maintaining accurate records.
Health CareHome Health CareMedical
Responsibilities
Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner
Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
Meet all production, quality, and adherence standards
Attend all required training classes
Elevate issues to next level of supervision, as appropriate
Maintain accurate records, including timekeeping records
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
High School Diploma or Equivalent required
customer service experience 0-1 year preferred
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums
Bonuses
Recognition programs
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
2026-01-19
2026-01-17
2026-01-17
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