Salesforce · 22 hours ago
Senior Readiness Architect
Atlanta, GA
Full-time
Hybrid
Senior Level
$163K/yr - $224K/yr
5+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. As a Senior Readiness Architect, you will be responsible for understanding the Industries Cloud product portfolio and collaborating with various teams to ensure customer success and product innovation.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Maintain a deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and all in-market and new products
Act as an early adopter, developing expertise for all new product introductions, feature releases, large-scale migrations, or product retirements
Practice continuous learning through first-hand product experimentation and participation in Product-driven betas and pilots
Establish and own relationships with Product Management Leaders and key subject matter experts, strengthening the strategic partnership with T&P
Engage T&P and CSG stakeholders in the development of product feedback and roadmaps
Identify, document, and track recommended product enhancements based on customer, partner, and internal stakeholder input
Develop product requirements and deliver them to Product Leadership for roadmap consideration
Document best practices and learnings from product interactions (like pilots and pre-launch discovery) to deliver readiness for scale
Deliver this knowledge capital and architectural guidance to Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders
Collaborate with your Cloud Success team to create a holistic strategic approach that supports the overall product strategy and customer success
Provide product expertise to support the creation and rollout of strategies aimed at improving the product adoption score
Actively participate in efforts to improve overall customer health for the product
Work with other Readiness Success Architects across Cloud Success to share best practices and continuously improve the team's operating model
Qualification
Required
5+ years experience in Customer Success or Product Management individual contributor role in the SaaS industry
Hands-on experience working with Salesforce products, including deep understanding of current product suite and product capabilities that meet common customer use cases; understanding of competitor products and landscape a plus
Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives
Has held positions requiring interaction with both technical and non-technical stakeholders across different functions. Understands and can translate customer use cases to technical and functional requirements
Has developed enablement materials and delivered training to functional and technical audiences
Preferred
Enablement, consulting or Salesforce product experience a plus
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase