Mass General Brigham · 1 month ago
Patient Billing Services Collections Rep
Somerville, MA
Full-time
Hybrid
Entry Level
$17.36/hr - $24.79/hr
1+ years expMass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. They are seeking a Collections Representative for Patient Billing Services who will be responsible for communicating with patients and insurance companies to collect outstanding balances and resolve billing disputes.
Health CareHome Health CareMedical
Responsibilities
Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances
Conduct inbound and outbound calls with patients
Outbound calls for collections, collecting outstanding bill payments
Use MGB policies for informed decision making
Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims
Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances
Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives
Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission
Assist patients in understanding their medical bills, insurance coverage, and payment options
Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies
Qualification
Required
High School Diploma or Equivalent required
Exceptional phone skills, providing clear, concise, compliant, empathetic verbal communication with customers
Knowledge of medical billing processes, insurance claim submission, and reimbursement principles
Understanding of insurance plans, government programs, and their billing requirements
Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues
Exceptional negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances
Attention to detail and accuracy in recording collection activities and maintaining documentation
Preferred
Associate's Degree Healthcare Management preferred
Collections Rep and Customer Service Experience 1-2 years preferred
Call Center Inbound and Outbound experience preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
Research & Development World
2026-01-25
Longevity.Technology
2026-01-24
Company data provided by crunchbase