Collectors · 1 day ago
Client Services Associate
Jersey City, NJ
Full-time
Onsite
Entry Level
$23/hr - $23/hr
4+ years expCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. The Client Services Associate will provide world-class customer care, assist with drop-off orders, and ensure a smooth transaction during pickups.
Consumer ApplicationsConsumer ResearchConsumer Software
No H1B
Responsibilities
Inform prospective and existing customers of company services, memberships, procedures, policies, and promotions
Schedule drop offs with customers to allow there to be an organized flow of customers and products to the Collectors facility
Work with Security and/or Sales if there is a high value submission taking place
Attend to onsite VIP submitters to ensure a first class guest experience
Assist with inquiries on orders and pricing with customers at drop off while ensuring all submission forms are accurately filled out, items properly handled, and orders delivered to the Receiving department for order entry
Work with Logistics, Operations, Customer Care, Sales, CRC, Problem Orders Results, and Shipping to assist with any customer issues, including but not limited to resolving submission form errors, address or shipping updates, and order status inquiries
Work with Finance on any issues with payment processing
Research and resolve complaints or issues according to company policies and procedures
Make calls to follow up on questions, complaints and issues
Alert Marketing to opportunities to tell success stories from collectors, interview them, get photos for social media, etc
Schedule pickups with customers and insure a smooth transaction during those pickups
Be able to answer questions on the outcome of the submissions
Assist with Customer Care emails and general inquiries during down time
Attend trade shows as company representative to assist in order processing with submissions (optional)
Representatives will strive to earn praise from customers regarding the high quality care they provide via email, written correspondence, Live Chat and social media in particular
Representatives will be responsible for keeping their workspace and visitor waiting area tidy and well-stocked with necessary supplies
Organize and manage the pickup room daily, including but not limited to making calls to dealers/customers in advance of end of week or end of quarter to coordinate timely pickups
Qualification
Required
Able to travel up to 40% of the time attending various shows and special events
Drivers licensed is required
Valid passport is helpful
Ability to understand and relay company policies and procedures
Familiarity with standard concepts, practices, and procedures within our particular field
Communicates clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
Exceptional written communication skills
Interpersonal skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed
Problem solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations
Representation - Positively represent the company at all times
Be versed in the following computer programs: Navision, Grading System Manifesting/Order Processing, Zendesk, Ring Central, Slack and Google Docs
Attention to detail is critical in this role with representative exhibiting solid problem solving abilities
Ability to work well with a cross section of the Collectors Team
Associates Degree or equivalent preferred and/or 4+ years Customer Care/hospitality experience
Preferred
Associates Degree or equivalent preferred and/or 4+ years Customer Care/hospitality experience
Benefits
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Company
Collectors
Collectors offers authentication and sale services for high-value collectibles.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$100M2022-03-30Private Equity· $100M
1999-11-12IPO
Leadership Team
Nat Turner
CEO
Jack Archer
Creative Director
Recent News
Sports Business Journal
2025-12-16
Orange County Business Journal
2025-10-25
2025-05-16
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