Creative Systems Desktop Support Technician jobs in United States
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Advanced Systems Group, LLC ยท 2 months ago

Creative Systems Desktop Support Technician

positionCupertino, CA
timeFull-time
remoteOnsite
seniorityMid Level
money$40/hr - $50/hr
date3+ years exp

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. They are seeking a Creative Systems Support Technician who will provide technical support for Mac-based systems and assist creative professionals with Digital Content Creation workflows.

BroadcastingConsultingInformation TechnologyIT InfrastructureIT ManagementProfessional ServicesTV Production

Responsibilities

Provide hands-on technical support for Mac-based IT environments, including troubleshooting hardware, software, and networking issues
Support artists and creative professionals using Cinema 4D, Maya, Adobe Creative Cloud (After Effects, Photoshop, Illustrator, Premiere, Substance, etc.), and Final Cut Pro
Manage and resolve technical support tickets in an IT ticketing system, ensuring timely, professional resolution
Onboard and offboard creative employees, including workstation setup, account configuration, and permissions management
Escalate complex issues to senior system administrators as needed
Configure and optimize artist workstations for DCC and post workflows, ensuring efficient performance and plugin integration
Create and maintain clear, accurate documentation for IT processes and workflow standards
Collaborate with production teams, artists, and system administrators to ensure a seamless user experience across environments

Qualification

Digital Content Creation (DCC)MacOS-based systemsMaxon Cinema 4DAdobe Creative CloudTroubleshooting skillsIT ticketing systemWorkstation configurationCommunication skillsCollaboration skillsAttention to detail

Required

3+ years of hands-on experience supporting Digital Content Creation (DCC) applications such as Cinema 4D, Maya, Adobe Creative Cloud, or Autodesk tools
Proven technical experience with MacOS-based computers and creative production or post-production environments
Strong troubleshooting and diagnostic skills across hardware, software, and networking
Experience managing and resolving support tickets using a formal IT ticketing system
Ability to set up, configure, and optimize artist workstations for creative workloads
Excellent written and verbal communication skills with strong customer service orientation
Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment
Strong collaboration skills and the ability to communicate effectively with creative teams
High attention to detail and documentation accuracy
Proactive, positive, and solution-oriented mindset

Preferred

Prior Apple Genius or Apple Store technical support experience
Experience with Jamf or other Apple device management tools
Familiarity with Xsan or StorNext SAN environments
Background supporting artists in motion graphics, 3D design, or post-production teams

Benefits

Medical
Dental
Vision insurance
Short-term and long-term disability insurance
Life insurance
401k
Paid time off
And more

Company

Advanced Systems Group, LLC

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Advanced Systems Group (ASG) empowers creativity through technology for Media Creatives and Content Owners.
dateFounded in 1997
location
Emeryville, California, USA
people-size201-500 employees
web-link
https://www.asgllc.com/

Funding

Current Stage
Growth Stage

Leadership Team

D
David Schleifer
Chief Operating Officer
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G
Giulio Fregni
Senior Broadcast Engineer
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